Interspire Shopping Cart Hosted (BigCommerce) Pricing Integrated With Interspire.com
by Mitchell Harper, posted Today


Since launching BigCommerce (the hosted version of Interspire Shopping Cart) in August the response has been incredible. As I've discussed in a previous post, both Interspire Shopping Cart and BigCommerce are being developed side-by-side and share over 95% of the same code, so we came to the conclusion that it makes sense to offer pricing for both products from our web site as well.

Up until today you had to visit BigCommerce.com to see BigCommerce pricing and compare plans, but I'm happy to tell you that we've just integrated the BigCommerce pricing tightly into the Interspire website as well. You can compare plans side-by-side and even sign up.

For all the designers our there: we've made extensive use of the -moz-border-radius and -webkit-border-radius CSS attributes as part of the design, so if you're on FireFox, Safari or Chrome the page will appear a little prettier. We've also redone the "Compare Editions" page for the licensed version as well.
Access to Our Internal Bug Tracking and Project Management Software is Now Public
by Mitchell Harper, posted October 28, 2009



Hi everyone. It's been a long time coming but today I'm happy to announce that our bug tracking and agile project management software, codenamed Track (powered by Jira and Greenhopper from fellow Aussies, Atlassian) is now live at http://track.interspire.com and is accessible for browsing by anyone.

We've been using Track internally for the last few months to aid in our switch from an adhoc to agile development methodology and so far things have gone well. We're not all the way there yet, but we've made excellent progress on:
  • Daily stand ups for each development team
  • Improved project planning and estimates
  • Closer communication between development and support teams
  • Tracking of key performance indicators (KPIs) including time, opened VS closed bugs, etc
  • Visibility into stories from team members outside of development
  • Assignment and resolution of critical bugs in a timely manner
  • Automated generation of changelogs
Up until earlier this year we were developing based on a more adhoc approach, and while this worked OK to a point, it was hard to scale beyond having a handful of developers on each product.

As our engineering teams have continued to grow (especially the Interspire Shopping Cart/BigCommerce development team), we felt moving towards the agile methodology was the best way to maintain our release schedule as well as per-person accountability in a larger team.

At the moment the Interspire Shopping Cart/BigCommerce and Interspire Email Marketer teams are using the agile methodology and as such they're the main projects represented and visible in Track. We also maintain projects for our internal cross-project libraries such as our template and database libraries and also our Interspire.com website, however these projects are more for reference purposes only.

For now access to Track is read only - bugs should still be submitted through the client area so our support team can verify them and then log the steps for our engineers to replicate them. We may consider opening up Track for public bug submissions early next year.

Opening up Track is part of our ongoing strategy to increase transparency with clients and partners. Simply by visiting Track you can see the status of upcoming releases and even features you've requested. You can see time logged per developer, bugs resolved and assigned to be fixed, release dates and more.

We're in the process of moving our roadmap into Track as well, so keep an eye out for that over the coming weeks. Go ahead and visit http://track.interspire.com if you'd like to see how upcoming releases are progressing, specifically for Interspire Email Marketer 6.0 and Interspire Shopping Cart 5.1.

Any questions or comments are welcome - just leave me a comment below.
Join us for the BigCommerce launch party on Nov 11th in Austin, Texas
by Mitchell Harper, posted October 26, 2009

As you probably know by now, we've launched a hosted version of our ecommerce software called BigCommerce. Well, we're having a special launch event for web designers, developers and agencies in Austin, Texas and we'd really like it if you could attend.

Union Park - The Boom Boom Room

You'll get to meet the Interspire team, see a demo of BigCommerce, learn more about our reseller program, network with like-minded individuals and most importantly have a great time. Oh, and there's complimentary food and drink too.

The launch event is on Nov 11th from 5pm-7pm at Union Park in Austin, Texas. It costs nothing to attend but spaces are limited, so please click the link below to reserve your spot now:

Click here to learn more or register now!

BigCommerce Launch Event - Your Invitation

The launch event costs nothing to attend but spaces are limited, so please click the link below to reserve your spot now:

Click here to learn more or register now!
Introducing BigCommerce.com - Hosted Ecommerce from Interspire
by Mitchell Harper, posted September 29, 2009

Please note: This is a reprint of our Interspire Insider Monthly newsletter.

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Interspire Insider Monthly
by Mitchell Harper, Interspire Co-Founder - 29th September 2009

 
Introduction

Hi everyone. Welcome to the October 2009 issue of our newsletter - it's a few days early but we've got some exciting new to share with you.

If you've visited our website in the last few days I'm sure you've seen the banners for BigCommerce, our new hosted ecommerce offering which is of course powered by Interspire Shopping Cart.

BigCommerce makes it possible for anyone to launch a beautiful online store in just a few minutes - simply signup for a 15 day free trial, pick a store design, choose your shipping and billing preferences, add your products and you've got a store live ready to accept orders!

There's nothing to install, no hosting to buy, no servers to setup, no backups to worry about and no upgrades to install. We take care of everything so you can focus on growing your business with BigCommerce.

So why did we launch a hosted eCommerce solution and how can it help you? I'm going to answer these questions and more in this issue of Interspire Insider Monthly. I'll show you why we're so excited about BigCommerce and why thousands of stores have been launched since it went live. If you have questions I'll provide you with our contact details so you can get in touch too.

Thanks in advance and we'd love to hear what you think about BigCommerce.

Cheers,

Mitch & Eddie

Interspire Co-Founders

 
Table of Contents

  1. What is BigCommerce?
  2. How Can I Sell Online Using BigCommerce?
  3. Why We Created BigCommerce
  4. How Does it Differ From Interspire Shopping Cart?
  5. What are the Plans for Development Moving Forward?
  6. How Can I Benefit From BigCommerce as a Partner?
  7. How Can I Make Money From BigCommerce as an Affiliate?
  8. Who Can Answer My Questions About BigCommerce?

 
What is BigCommerce?




BigCommerce is a hosted, fully managed ecommerce platform which includes everything you need to sell your products online. We take care of all the "tech stuff" so you can focus on growing your business. We make sure your online store is always up and running, we push new features to your store as soon as they're ready to go and we're just a phone call away if you have any questions.

There's nothing to install, no hosting to buy, no servers to setup, no backups to worry about and no upgrades to install. We take care of everything so you can focus on growing your business with BigCommerce.

 
How Can I Sell Online Using BigCommerce?

It's extremely easy to sell your products online using BigCommerce!

Start by signing up for a 15 day free trial (no credit card required) so you can experience everything BigCommerce has to offer. The free trial is fully functional and the BigCommerce support portal includes a user guide and step-by-step training videos if you get stuck.

After you've signed up for your free trial store, our store launch checklist helps you get everything in place to launch your online store. That's really all there is to it. You don't need any technical skills and we're just a phone call (1-888-699-8911) or email (sales@bigcommerce.com) away if you need help or have questions.

 
Why We Created BigCommerce

We of course created BigCommerce based on feedback from customers like you. All too often we were receiving emails and calls from business owners and partners in the market for ecommerce software who didn't want to host it themselves for whatever reason.

It started off as just a few requests a day and over the period of a few months grew to dozens and even hundreds of requests a week. Some customers and people visiting the Interspire.com website were telling us they loved our software but that they weren't comfortable finding hosting, installing software, handling upgrades, etc, so that's when we decided to do something about it.

After deciding on the architecture, setting up the hosting infrastructure and hiring a team of eCommerce superstars we launched a limited beta release of BigCommerce in June of this year. We used the 2 month beta period to collect feedback from early users and iron out any issues we found and as they say, the rest is history.

Click here to go to the BigCommerce website

 
How Does it Differ From Interspire Shopping Cart?

BigCommerce is a hosted, fully managed SaaS (software as a service) eCommerce platform which requires absolutely no technical knowledge to use. You simply go to the BigCommerce.com website, sign up and your store is created for you automatically. It's similar to how you might use Gmail or SalesForce.

With BigCommerce you have full access to modify the look and layout of your online store using Drag & Drop Design mode, the QuickEdit online file editor or FTP to modify HTML/CSS files. BigCommerce includes a full "pull" API to get data such as orders, products and customers out of your online store, however the PHP code isn't available for customization.

When we release new features they're automatically pushed to your store and don't affect any template customizations you've made. All BigCommerce customers also receive free phone and ticket-based support.

BigCommerce operates as a month-to-month subscription with plans starting from just $24.95 per month. There are no contracts to sign and you can cancel at any time. We even offer a 15 day free trial so you take it for a test drive to see if it fits the bill.

To sum it all up, we take care of all the "tech stuff" so you can focus on growing your business. We make sure your online store is always up and running, we push new features to your store as soon as they're ready to go and we're just a phone call away if you have any questions.

Click here to go to the BigCommerce website

 
What are the Plans for Development Moving Forward?

Both Interspire Shopping Cart and BigCommerce will continue to be developed in parallel with the exact same featureset, so no matter which product you choose, we'll help you stay competitive when it comes to selling online.

Due to the nature of SaaS software (including a controlled platform and automatic upgrades), new features will be pushed to all BigCommerce stores as soon as they're released, which is generally every 6-8 weeks. Interspire Shopping Cart will continue its current release cycle which includes 2-3 major upgrades per year. Both products will have the exact same features, but they will be available through BigCommerce first.

Because we have to support hundreds of server configurations for Interspire Shopping Cart, it takes longer to develop and tweak certain features to run on these platforms. We don't have to do this extra development for features on BigCommerce because all of the servers run an identical configuration, thus meaning a faster time-to-market.

Click here to go to the BigCommerce website

 
How Can I Benefit From BigCommerce as a Partner?

If you'd like to grow the eCommerce consulting and customization side of your business without having to worry about managing servers, hosting, backups and upgrades, then you should consider the BigCommerce partner program.

BigCommerce has all of the features your customers demand, including a full ecommerce platform, built-in marketing tools, search engine optimized online store, business intelligence reports, easy customization and more. We take care of the hosting, backups, upgrades and security so you can focus on turning out more stores in less time.

Just like our Interspire partner program, we offer excellent incentives for BigCommerce partners. There are two partner levels for BigCommerce - authorized and certified. BigCommerce certified partners receive qualified leads and all partners recurring 25% monthly commission on referrals. You can learn more about the BigCommerce partner program if you're interested.

 
How Can I Make Money From BigCommerce as an Affiliate?

Just like our valued partner network, we wanted to give you the opportunity to make significant commission on BigCommerce. We've spent weeks crafting professional banner ads, web pages and email campaigns which you can use to drive people to BigCommerce - and of course make excellent upfront or recurring commissions in the process.

The BigCommerce affiliate programs were designed from the ground up to generously reward affiliates for promoting BigCommerce. We offer two affiliate programs - the upfront bounty program which pays up to $300 per sale and the recurring commission program which pays 25% ongoing monthly commission. You can learn more about the BigCommerce affiliate programs if you're interested.

 
Who Can Answer My Questions About BigCommerce?

Our team of BigCommerce experts will be more than happy to answer any questions you have. Just send an email to sales@bigcommerce.com or give us a call on 1-888-699-8911 between 9am and 6pm CDT Monday to Friday. You can also find answers to common questions, watch the video tour and start your 15 day free trial at BigCommerce.com.


 
Copyright 2009, Interspire Pty. Ltd. ACN: 107 422 631
Level 9, 162-166 Goulburn Street, Sydney, NSW Australia 2010.
U.S: 1800 939 5570 | AUS: 612 9262-7770

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Inside Interspire: How We Prototype New Design Ideas
by Mitchell Harper, posted September 27, 2009



Hi everyone. Today I want to share with you some details on how we design features and user interfaces for our products, specifically Interspire Shopping Cart. I'm going to show you how we designed the new product image features we're currently working on. They were based on your feedback from the Ideas Lab and forum so I think you'll be quite impressed...
You Spoke, We've Listened: Introducing Our New and Improved Maintenance Policy (Coming Monday 14th September)
by Eddie Machaalani, posted September 9, 2009

You told us you wanted to see some changes to our existing maintenance policy and we've listened.

Early next week we'll be launching a new and improved version of our maintenance policy, which will make it easier and more affordable to use Interspire software for your upcoming projects.

If you're a web designer or agency then our new maintenance policy makes it extremely easy to pass costs onto your client, especially since there will no longer be any charges to upgrade your client's software when we push out a new release. Combine this will the fact that all new purchases will now include 12 months of free maintenance instead of 3 months, and we think you'll be happy with the changes we're bringing in.

We wanted you to be the first to hear of the changes we'll be making to our maintenance policy as of Monday, 14th September 2009 (5 days from now):

- All new purchases will include 12 months (instead of the current 3 months) of maintenance free of charge, which includes unlimited technical support AND product upgrades.

- As an existing customer, ALL previous purchases you've made (as at Monday 14th September 2009) will receive an extra 9 months (or 270 days to be exact) of maintenance at absolutely no charge to help you transition to our new upgrade policy.

- There will no longer be a differentiation between updates (currently used to describe bug fixes) and upgrades (currently used to describe new feature releases). These will be one and the same and you will always have access to the latest release of the products you've purchased from the client area without having to pay an upgrade fee, as long as your maintenance period is valid.

- If your maintenance period expires you will have the option to renew it for an additional 12 months at 50% of the current purchase price for the license you own. Extending your maintenance period gives you an extra 12 months of unlimited technical support and access to upgrades as they're released.

On Monday, 14th September 2009 we will be releasing a change to our client area which will automatically upgrade your previous orders to the latest available release for all products you've purchased. This will be of no cost to you and will allow you to upgrade to the latest release *if you choose to* (this is optional).

If you're running an outdated release of any Interspire product and you want to keep the old zip file and license key we STRONGLY suggest you download a backup copy of the product zip and license key from the Interspire client area before Monday, 14th September 2009.

To do this, just login to our client area at http://www.interspire.com/clienarea/ and click on the "Download Products" link to download the zip file. Then click the "License Keys" link to retrieve your license key. Paste it into a text file and save it on your computer.

Please keep in mind that ALL orders you've placed will receive an extra 9 months (or 270 days to be exact) of maintenance added to them at absolutely no charge when our new upgrade policy is rolled out on Monday, 14th September 2009.

In the meantime we encourage you to continue ordering from our website because all orders you place until our new upgrade policy is implemented (on Monday 14th September 2009) will automatically receive an extra 9 months of maintenance free, as described above. This is our way of saying thanks to you for being an Interspire client - we really appreciate your business and your continued feedback - both good and bad.

As at Monday 14th September 2009 any orders you place will automatically kick over to our new maintenance policy as described above, meaning things become easier and more affordable for you, our valued client.

If you have any questions please give us a call or send us an email. You can find our details at http://www.interspire.com/contact/

Thanks,

Eddie Machaalani and Mitchell Harper
Interspire Co-Founders
eddie[at]interspire[dot]com
mitch[at]interspire[dot]com
[Video] Impromptu Interview With Patrick Ford of BuyBoneSuckin.com
by Mitchell Harper, posted September 4, 2009



Patrick Ford is the Vice President of Bone Suckin' Sauce, "the best tasting sauce and marinate on the planet", based in Raleigh, North Carolina. He's in Sydney for the Fine Food Australia 2009 exhibition at Darling Harbour, so he decided to stop into our office and say hi.

Armed with his iPhone 3GS, I decided to test its video capabilities and record a quick impromptu Q&A session about Bone Suckin's online store at BuyBoneSuckin.com, powered by Interspire Shopping Cart. To say Patrick is happy with his new online store is an understatement (his first month of online sales was astronomical).

When I asked him what he like's best about Interspire Shopping Cart, here's what he said:

"I'd have to say exporting the orders to our system. Something that used to take 3 or 4 hours (up to 10 or 15 people hours per day) now takes 2 seconds. And I really mean that. I can train anybody on that and I have 4-5 people trained to do it because it's only a couple of clicks.

It takes everything off me so I can focus on selling to wholesale and retail customers. With our shipping we now have zero errors - and that's the first time we've ever had that."


Click play on the video above to see the entire interview. The sound quality isn't as good as I'd liked, so you might want to turn your speakers up just a little more than normal.

If you're ever in Sydney or Austin and would like to meet the team or have a chat about our products, feel free to stop by between 9am and 6pm Monday to Friday. We've always got a video camera of some sort on hand and it's a great way to get some promotion for your business (our website attracts hundreds of thousands of unique visitors per month).
Keyword Density and SEO - A Quick Primer
by Mitchell Harper, posted August 16, 2009

It still surprises me how so many people see SEO (or Search Engine Optimization) as some sort of mystical witchcraft which they feel is best left to be managed by an in-house SEO super-guru or outsourced to an SEO company. To be honest SEO isn't really that complex.

Like most things it's actually fairly easy to implement - it just takes a bit of knowledge, patience and the willingness to get dirty with HTML. When it comes to getting started, there's the basics like making proper use of heading tags, giving images alt tags, making sure your keywords come up near the top of the page, etc. All of these contribute and warrant their own posts, but today I want to talk about keyword density.

Keyword density is a fancy way to measure the number of times the keyword/keywords you're trying to rank for in the search engines appears as part of the content of a web page. For example, if I was trying to rank for pizza and the entire contents of my web page was I like pizza because pizza tastes good, then my keyword density would be 28% (pizza appears twice in a total of seven words and 2 divided by 7 multiplied by 100 is 28.57%)

Using a tool such as Aaron Wall's excellent (and free) keyword density analyzer, you can type in the location of a page on your website and see how you're currently doing in terms of keyword optimization. Let's take a look at the keyword density of Zappos.com and see if we can find some relationship between keyword density and SEO rank:


We can see that their first 3 keywords are:

  • shoe (4.17%)
  • shoes (3.23%)
  • zappos (2.56%)

... and if we do a search on Google for any of these 3 keywords, of course Zappos.com is the first result. Now keyword density isn't the only factor at work here - it's just one of many. Zappos.com are extremely well known and have built up a lot of good will with customers, but keyword density helped them rank well in the early days. Zappos's top 3 keywords have a density rank from 2.56% up to 4.17%, so what should you aim for?

2.5% - 5% is a good rule of thumb. If you'd like to see the keyword density of your competitors, then just use the keyword density analyzer and type in the location of their website. Generally you should focus on the home page if they sell one product/product category, or on the particular product's page if they're an eCommerce retailer with different products like Amazon.

Determining which actual keywords you want to rank for is also important. Generally if you're just starting out in an extremely competitive space (such as selling shoes online or even ecommerce software 8-) ) then you'll want to move further down the longtail of search. This means that instead of focusing on the #1 keyword which will drive 1 million visitors to your site, instead focus on the #20 keyword which will drive 5,000 - and then work your way up one at a time.

Google's keyword tool is a great place to start. Just type in the most popular keywords relating to what you're trying to rank for, and then sort the list by local search volume. Sticking with the Zappos.com example, here's what I get when I type in shoes:


You can see that shoes gets searched for over 100 million times in a month, which would be incredibly difficult (if not impossible) to rank for. Instead, cast your eyes all the way to the bottom of the list:


The phrase expensive shoes gets 27,100 searches per month and is a lot more targeted than the generic shoes keyword. If you look at the SERPs for expensive shoes, you'll notice that none are explicitly targeting the term in their page titles or descriptions:


Most results are also more editorially focused, meaning they are once-off posts which are generally easy to displace in the SERPs because:

  • No one is making sure they stay in the top of the SERPs
  • Their website's aren't explicitly focused on expensive shoes

So in this brief example, I would start out trying to rank on the front page of Google for expensive shoes. If I did this research before I bought my domain name, I might even register expensive-shoes-new-york.com or something similar to further boost my chances.

When it comes to building keywords into your page content, the #1 rule is to not sacrafice the readability of your content. Going back to our expensive shoes example, instead of using

We make it easy to buy expensive shoes online because when you buy expensive shoes online you should choose Acme

... as our META description, we'd use something like

Expensive shoes don't have to cost the world! Get all of your favorite expensive shoe brands including DKNY, Versace and Armani at up to 50% off!

This sentence has context and the supporting keywords tell the search engines more about our website (in this case, the brands we sell).

For a more general overview of keyword placement, you'll want to include your keywords in these parts of your document:

  • The title tag of the page
  • META description (this is used by Google to show a summary of your website in the SERPs)
  • META keywords (arguable as they're generally no longer used/factored in by all of the major search engines)
  • Header tags, especially the <h1> tag which should be as close to the top of the document as possible
  • Alt tags for images, such as <img src="image.jpg" alt="Your keywords here" />
  • Any text that has a style emphasis, such as a <strong> (bold) or <em> (italic tag)

When you're adding keywords to your web page's title tag, keep keyword proximity in mind as it seems to play a big role in Google determining which positions your website should rank for. I say seems to, because no one really knows exactly how Google calculates relevance - we can only speculate, test and re-test.

Anyway, that's just a quick look at one of many strategies you can use to outrank your competition in the search results. I'll discuss other techniques in future blog posts, but if you have any questions please feel free to leave them as a comment.

New: Calendars, Photo Galleries, Feedback Forms and Multi-Level Menus in Interspire Website Publisher 5.1 (Just Released)
by Mitchell Harper, posted August 10, 2009

Introduction

Interspire Website Publisher version 5.1 has just been released and now lets you create more than just content-driven websites. You can now create calendars and events, customizable feedback forms, photo galleries and multi-level dropdown navigation menus in just a few minutes.

Calendars and Events

Create events (including recurring events) in one click and then position a calendar widget as part of content on a page or in a single location on your website. Sharing upcoming events couldn't be easier, and you can even limit which staff members can update your calendar.

Customizable Feedback Forms

Use the drag-and-drop editor to create customizable forms which you can add anywhere on your website. Feedback can be emailed and is saved in the control panel for further analysis and exporting to Microsoft Excel. You can also create "admin only" form fields which only you and your staff can see and modify.

Photo Galleries

Batch upload dozens or even thousands of photos at once, optionally give them a title and description and then display the photo galleries on your website in whichever way you like. You can list all recent galleries, display slideshows or link to a gallery, either from within a page or from anywhere on your website.

Multi-Level Dropdown Menus

Make your navigation menus come alive with multi-level displaying of links. You can now set "parent" items for content and build horizontal or vertical multi-level menus in just a few seconds from your website's control panel.

Watch the Overview Video

Click here to see the new features in action in a short video overview.
 

How to Upgrade

Interspire Website Publisher 5.1 is a free upgrade for existing customers. To upgrade, just login to the client area and click the "Downloads" page. The upgrade guide will assist you in upgrading an existing website.

How to Buy

Interspire Website Publisher is available for immediate purchase from our website. To get started, go to the pricing page to see pricing or the compare editions page to compare the standard and enterprise editions.

[Video] Sneak Peek: Interspire Website Publisher 5.1 - Feedback Forms, Photo Galleries, Calendar and Dropdown Menus
by Mitchell Harper, posted July 29, 2009



Click the video above to take an 8 minute sneak peek at the upcoming features in Interspire Website Publisher 5.1, which include feedback forms, photo galleries, a calendar and dropdown/fly out menus up to 3 levels deep. The beta will be available for existing customers by the end of the week so keep an eye on your inbox!
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About

The blog is where we publish "how to" guides and videos for our products, which teach you how to become an eCommerce and email marketing expert online.

You will learn how to attract more customers, make more money and spend less time in the office.

Our Products

Interspire Shopping Cart Shopping cart software optimized for search engines. Packed with beautiful store designs.

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