Reports to: Support Manager
Location: Austin, TX
Status: Full-time
Interspire, a global leader in ecommerce software is experiencing unprecedented growth and seeking a technically savvy PHP Technical Support Engineer to join our customer service team. If you’re passionate about innovative, open source technology such as PHP, MySQL, Apache, and Linux, have excellent phone and written communication skills, and thrive on resolving customer issues then we need you! As a Technical Support Engineer you will work in a small, tightly knit team that is dedicated to providing the highest level of client service in a highly visible environment. With an impressive list of marquee customers, we are not only a profitable, financially stable company, but we have huge room for growth as a company and individually. This is a new role being created to support our explosive growth and will provide the right person with a platform to launch their future career. While solid technical skills are a must-have, the right candidate will also have the soft skills needed for this highly interactive role.
Job Responsibilities:
- Provide email and phone-based technical support to customers on a daily basis.
- Liaise with our development team to report and log bugs.
- Troubleshoot technical problems remotely using FTP/SSH.
- Provide a rapid response time to all technical support inquiries.
- Learn quickly and use your knowledge to solve problems efficiently.
- Achieve customer satisfaction through fast, accurate replies and fixes to problems.
- Escalate unresolved issues as required; maintain ownership of issues through resolution.
- Contribute to our knowledge base by authoring articles and creating video tutorials
Job Qualifications:
- 3+ years of experience with PHP and MySQL.
- Proficient with HTML, CSS and JavaScript.
- Possesses a good understanding of the various components comprising a web application and how they work together.
- 3+ years technical support or customer consulting experience
- Experience with Windows and UNIX/Linux environments and administration a plus
- Experience troubleshooting with FTP/SSH through Terminal would be preferred but not required.
- Experience with Atlassian Jira or other bug tracking systems a plus
- Experience with WordPress a plus
- Advanced problem solving and troubleshooting skills.
- Self starter who takes initiative.
- Excellent written/verbal communication and customer relationship skills.
To Apply:
Send your resume to work@interspire.com
About Interspire:
Interspire is a global leader in e-commerce, content management and email marketing software for over 40,000 business owners, digital agencies and ISP’s. Our mission is to be the #1 e-commerce provider in the world by creating and delivering software that changes people’s lives. The company’s on-demand offering, BigCommerce launched in August 2009 and since then has experienced 5000+% growth. Based in Austin, TX and Sydney, Australia we offer a fun, success-driven, harmonious culture that provides outstanding growth opportunities for smart, motivated, passionate people.
To learn more, visit http://www.interspire.com/
