Pre-Sales Questions & Answers

Can I modify my copy of this product?
Interspire code is open for editing (not licensed as open source) and can be modified for internal use only. Our products do not operate under a standard open source license and are commercial in ...
Can you install this product for me?
Yes, we offer installation for all our products. Simply post a support ticket after your purchase with your URL, FTP and Database details (If required) and we'll take care of the rest.Installation ...
Which WYSIWYG HTML editor does this product use?
We use TinyMCE by Moxicode. It's a great open source WYSIWYG HTML editor which is extremely stable and reliable. It's cross browser, XHTML compatible and has a whole host of great features.
Can I suggest new features?
Absolutely, We love customer input, ideas, and suggestions.You can submit at http://ideas.interspire.com/ or our forum: http://www.interspire.com/forum/Alternatively, please feel free to contact ...
Can I have an additional license key for our test server before going live?
Yes. We understand the staging process involved when developing a website for a client or on behalf of your company and our licensing system accomodates this.If you purchase any of our products an ...
Is there a time-limited or other type of trial I can download?
Due to the nature of the product, we cannot offer trial versions. We do however have an online demo, and we offer a 60 day, 100% Money back gaurantee, so if you do have any problems or concerns, ...
Can I remove the "Powered by" link?
Yes. All Interspire products can be completely private labeled. You can remove the "powered by" links in the public area and control panel, as well as the Interspire logo, RSS feed, help links, et ...
How often are product updates released?
Product updates (which include bug fixes) are generally released every 4-8 weeks. Product upgrades (which include new features) are generally released every 2-6 months. When you purchase an Inter ...
Is this installed on my web server?
Yes, all Interspire products are installed directly on your web server, which means no monthly fees and no transaction, email fees etc. Each product has a simple step by step installation proces ...
Do I get a discount if I buy more than one copy of Interspire Knowledge Manager?
Each time you would like to purchase another license for another installation of Knowledge Manager, you will need to purchase the specific license you're after. There is no discounted license avai ...
What server requirements do I need to run Interspire Knowledge Manager?
Please see the Interspire Knowledge Manager 'requirements' page for more details.http://www.interspire.com/knowledgemanager/requirements.php
What is the Active Response System?
The Active Response System is a unique feature of Interspire Knowledge Manager that allows your website visitors or customers to get instant responses to their questions when attempting to contact ...
Why should I choose Interspire Knowledge Manager over one of your competitors?
In a nutshell:Optimized Database and indexing, tested with 50,000 questions spread over 1,000 categories on a basic shared server.Professionally designed end user templates tested across multiple ...
Do you offer non-profit or educational organisation discounts?
We no longer offer educational discounts, however we still do offer a 50% non-profit organization discount depending on the organizations line of work.Often we also donate our software to various ...
Can Interspire Knowledge Manager be easily translated into various languages?
Yes, this product contains a language file that contains all the text used inside the application. All preset text in Interspire Knowledge Manager is stored in 2 files./includes/language/front_la ...
Is it possible to attach files to knowledge base articles?
Yes. You can attach up to 5 files to an article in your Interspire Knowledge Manager knowledge base. These files can be of any type you like and people who visit your knowledge base can download t ...
How do related questions work in Interspire Knowledge Manager?
With Interspire Knowledge Manager you have 2 options when setting up related questions:Interspire Knowledge Manager can use its built-in functions to automatically detect and display related quest ...
Can I use a license of Interspire Knowledge Manager on more than one website?
Each license of Interspire Knowledge Manager can only be used on one website. You will need to purchase an additional license to use Interspire Knowledge Manager on another website.
Can you customize this product for me?
Unfortunately we do not provide custom development services. We believe that we have become one of the leading development firms in our space by focusing on the improvement of our products as o ...
Do you offer ASP, .NET, Perl or ColdFusion versions of this product?
In the past, we offered different language versions of some of our software, but we have now discontinued our PERL, Cold Fusion, ASP and .NET products due to low demand and high production costs ...
Do you have any additional methods of payment besides credit card or PayPal?
We accept both check and direct wire transfers. For more information regarding these forms of payment, please contact us.
Do I need a dedicated server to run this?
No. All Interspire products don't require a dedicated server, and shared hosting environments will suffice. Please see the requirements page however, to make sure your web host meets the require ...
Is the license a life time license? Do I have to pay any additional fees?
The license you purchase is a lifetime license, and you do NOT need to pay license fees at any time after your purchase. There are no additional monthly or yearly fees to use the software.
Does this product require users to download a browser plug-in?
No, all Interspire products are completely self contained and require no outside plug-in's or add-ons.
How do I receive the product after my purchase?
Upon purchase, you will receive an instant notification via email with the download details of your product, as well as access to the Interspire client area, where you can download your software ...
Do I need root access to install this?
No, you do not need root access to install any Interspire product, just FTP access.