Groups

Segment users into groups based on permissions and access levels.

Two Group Types: Frontend and Backend

Assign users into groups based on how they use your knowledge:

• Frontend: Users in a group marked as frontend can view your knowledge base and you can limit which categories they have access to.
• Backend: Users in a group marked as backend can modify your knowledge base however they are bound by permissions, which can be used to allow them to create an article for example, without being able to delete articles or change settings.

Assign Users to Multiple Groups

Users can belong to multiple groups simply by selecting the groups they should be part of when adding/editing a user. If a user belongs to multiple groups, his/her permissions from the multiple groups will be merged.

Category-Level Viewing Restrictions

It's easy to restrict users to one/multiple categories when viewing your knowledge base. You can either create a group with limited category viewing permissions, or password protect categories. If a user tries to view a category to which they don't have access, they will either be asked for a password or asked to login, depending on how the restriction is setup.

You can also make your entire knowledge base visible to the public, either on your intranet or web site.

Created Unlimited Groups

There's no limit on the number of groups you can create. You have precise control over how users interact with your knowledge base, depending on which groups they are a member of. It's easy to switch a users permissions - simply by changing which group(s) they belong to.

Per-Group User Tally

See exactly how many users are assigned to each group from your knowledge base's control panel. This makes it easy to prune your groups list and move users to/from groups as required.