Interspire Product Knowledge Base

Some version changes have new or updated JavaScript and CSS code within the template, which all browsers love to cache (keep a temporary copy). If you have updated your templates and are still experiencing problems on the front end of your site (images are not aligning, cannot process any orders, etc) try clearing out you browser cache.

If you are using IE then you will need to go to 'Tools' -> 'Internet Options' -> 'General' -> click on the delete button in the 'Browser History' section -> click on the 'Delete files ...' button.

If you are using FireFox then you will need to go to 'Tools' -> 'Options' -> 'Privacy' -> click on the 'Clear Now...' button in the 'Private Data' section -> make sure the 'Cache' option is ticked and then press 'Clear Private Data Now'

If you are using Safari then you will need to go to 'Edit' and then 'Empty Cache ...'

If you are using Google Chrome then you will need to go to the Tools dropdown (click on the spanner image on the top right) -> 'Clear Broswer Data' -> make sure 'Empty the cache' is ticked and then press 'Clear Browser Data'