Interspire Product Knowledge Base

Problem: WYSIWYG editor doesn't show in the control panel when trying to add or edit content. A JavaScript error may appear.

Solution:

This might be a problem with file permissions on the server.

Some FTP programs will upload files with a default CHMOD of 664, and some servers require PHP files to have a CHMOD of 644 before they will execute (i.e. It can not be writeable by 'group').

To fix this problem, login to your website via FTP and CHMOD these files to 0644:

/lib/tiny_mce/tiny_mce.php
/lib/tiny_mce/tiny_mce_gzip.php
/lib/iepngfix_v2/iepngfix.php

And these directories to 0755:

/lib/
/lib/tiny_mce/
/lib/iepngfix_v2/

Clear your web browsers cache and then reload your control panel. If the problem persists, post a support ticket from your control panel.