Interspire Product Knowledge Base

When sending your email campaigns or autoresponders, you have the option of entering in a bounce email address. This email address is an email account that you need to create. Any bounced emails will go to that email address. They will remain in this email account until you delete them manually or you process bounces.

When you process bounced emails (either manually or scheduled through cron) you specify the details for that email account.

Interspire Email Marketer will read each bounced email and using a set of rules built into the application will determine whether or not it's a soft bounce, a hard bounce or a non-recognized bounce.

A soft bounce is a temporary bounce such as "This users mailbox is full."

A hard bounce is a permanent bounce such as: "This email account does not exist."

If it's a soft bounce, Interspire Email Marketer will record the bounce but will take no action on the email address until it soft bounces 5 times. Once an email address has soft bounced 5 times, it is treated as a bounced email.

A hard bounce is processed as a bounced email right away.

A bounced email is never deleted, instead it is marked as "Bounced" and future emails will not be sent to this email address.

If a bounce email is not recognized then Interspire Email Marketer will ignore the bounced email. If you think that a bounced email should have been processed rather than ignored, you can add a new rule to the bounce rule file by editing:
admin/resources/bounce_rules.php (Please read the instructions inside the rules file on how to add a new bounce rule)