Then, to process bounced emails you will need to go to 'Process Bounced Emails' in the 'Contact List' menu.
This step will ask you to confirm your bounce details that you have stored in the create contact list step or, if you haven't entered any in it will ask you to do so.
- Bounce Email Server Name: Mail server that your bounced emails are stored on.
- Bounce Email User Name: User name of the account you are using for bounced emails. This can be either in the format ‘username’ or ‘username@domain.com’ depending on your host.
- Bounce Email Password: The password that is associated with the user name above.
- IMAP Email Account: Select this option if your bounce email server is an IMAP server. If it is not an IMAP server it will be a POP3 server.
- Use extra mail settings: You may need to set extra options to connect to an email account for bounce processing. If so add these below
- Extra Mail Settings: This will be hidden until the option above is selected. Add any options that may be needed to link to a bounce account here. E.g. /notls and /nossl - Unless you have been instructed, these options would be left blank.
Next you need to click the button 'Start Processing'. This will start Interspire Email Marketer processing all the bounced emails and changing the status of the contacts accordingly. When this is completed you will be notified as to how many hard, soft and unknown bounced emails the application has found.
You can set this up to be automated so you don't need to do this everytime. Simply follow the instructions in this knowledge base entry.
