http://www.interspire.com/support/kb en-us http://www.interspire.com/support/kb ActiveKB NX support@interspire.com Sat, 21 Nov 2009 00:17:49 CST 20 http://www.interspire.com/support/kb/questions/38/ http://www.interspire.com/support/kb/questions/38/ Interspire code is open for editing (not licensed as open source) and can be modified for internal use only. Our products do not operate under a standard open source license and are commercial in ... Eddie Machaalani Thu, 13 Aug 2009 07:02:11 GMT http://www.interspire.com/support/kb/questions/92/ http://www.interspire.com/support/kb/questions/92/ We use TinyMCE by Moxicode. It's a great open source WYSIWYG HTML editor which is extremely stable and reliable. It's cross browser, XHTML compatible and has a whole host of great features. Eddie Machaalani Sun, 22 Feb 2009 22:37:22 GMT http://www.interspire.com/support/kb/questions/82/ http://www.interspire.com/support/kb/questions/82/ You can retrieve the user user guides for the individual applications from the Documentation link on their individual pages on the Interspire website.The unbranded/white label user guides are only ... Eddie Machaalani Sun, 01 Feb 2009 22:26:53 GMT http://www.interspire.com/support/kb/questions/242/ http://www.interspire.com/support/kb/questions/242/ Yes, Private labelling Interspire Email Marketer is easy and allows for easy rebranding. In fact, we pioneered rebrandable email marketing software to allow you to offer your own email marketin ... Rodney Amato Tue, 20 Jan 2009 23:41:14 GMT http://www.interspire.com/support/kb/questions/243/ http://www.interspire.com/support/kb/questions/243/ Interspire Email Marketer was built from the ground up to help service providers such as web designers, advertising / marketing agencies and ISP's offer a do-it-yourself email marketing solution t ... Scott Tedmanson Tue, 20 Jan 2009 02:23:04 GMT http://www.interspire.com/support/kb/questions/50/ http://www.interspire.com/support/kb/questions/50/ Yes, Interspire Email Marketer has the capability of allowing you to create unlimited "Custom fields" including names, addresses, dates and more. Simply select the "Manage Custom Fields" option ... Rodney Amato Wed, 07 Jan 2009 23:26:31 GMT http://www.interspire.com/support/kb/questions/53/ http://www.interspire.com/support/kb/questions/53/ Yes, such personalized emails use what we refer to as "Custom Fields". Custom fields can be created from the Contact List menu and users will be able to enter in data when they subscribe.Once yo ... Eddie Machaalani Wed, 07 Jan 2009 23:26:17 GMT http://www.interspire.com/support/kb/questions/71/ http://www.interspire.com/support/kb/questions/71/ Absolutely, We love customer input, ideas, and suggestions.You can submit at http://ideas.interspire.com/ or our forum: http://www.interspire.com/forum/Alternatively, please feel free to contact ... Eddie Machaalani Thu, 13 Nov 2008 13:31:18 GMT http://www.interspire.com/support/kb/questions/25/ http://www.interspire.com/support/kb/questions/25/ All Interspire products can be private labeled or rebranded. Please see the Interspire Developer Network for complete private label documentation and step-by-step instructions. Scott Tedmanson Tue, 04 Nov 2008 03:39:53 GMT http://www.interspire.com/support/kb/questions/52/ http://www.interspire.com/support/kb/questions/52/ Yes, such automated emails are referred to as Autoresponders. Interspire Email Marketer allows unlimited autoresponders that can be setup to send emails after a user signs up to the newsletter a ... Rodney Amato Tue, 04 Nov 2008 03:22:23 GMT http://www.interspire.com/support/kb/questions/5/ http://www.interspire.com/support/kb/questions/5/ As we add new features and grow, our technical requirements can change over time. Also, as PHP, MySQL, and other technologies utilized by Email Marketer change over time, our requirements can be a ... Eddie Machaalani Tue, 04 Nov 2008 03:16:17 GMT http://www.interspire.com/support/kb/questions/595/ http://www.interspire.com/support/kb/questions/595/ Yes. We understand the staging process involved when developing a website for a client or on behalf of your company and our licensing system accomodates this.If you purchase any of our products an ... Eddie Machaalani Mon, 20 Oct 2008 01:30:24 GMT http://www.interspire.com/support/kb/questions/33/ http://www.interspire.com/support/kb/questions/33/ Due to the nature of the product, we cannot offer trial versions. We do however have an online demo, and we offer a 60 day, 100% Money back gaurantee, so if you do have any problems or concerns, ... Eddie Machaalani Mon, 20 Oct 2008 01:29:03 GMT http://www.interspire.com/support/kb/questions/32/ http://www.interspire.com/support/kb/questions/32/ Product updates (which include bug fixes) are generally released every 4-8 weeks. Product upgrades (which include new features) are generally released every 2-6 months. When you purchase an Inter ... Eddie Machaalani Mon, 20 Oct 2008 00:39:32 GMT http://www.interspire.com/support/kb/questions/87/ http://www.interspire.com/support/kb/questions/87/ Yes, Interspire Email Marketer allows you to have seamless integration with your clients websites, so you can have subscribe and unsubscribe forms on your clients web sites, but still have the c ... Rodney Amato Fri, 02 May 2008 06:33:18 GMT http://www.interspire.com/support/kb/questions/413/ http://www.interspire.com/support/kb/questions/413/ This depends greatly on your mail server specifications. We have conducted several sending tests which averaged 1,000 emails per minute using the cron sending method as opposed to the "popup" send ... Eddie Machaalani Fri, 02 May 2008 06:23:37 GMT http://www.interspire.com/support/kb/questions/261/ http://www.interspire.com/support/kb/questions/261/ Yes you can. There are two ways that you can do this.You can purchase multiple user licenses (Interspire Email Marketer comes with 5) and then set these users up as your different websites. All us ... Scott Tedmanson Fri, 02 May 2008 06:22:35 GMT http://www.interspire.com/support/kb/questions/732/ http://www.interspire.com/support/kb/questions/732/ For a full explanation, please see this blog post: http://www.interspire.com/content/blogs/366/ Eddie Machaalani Fri, 02 May 2008 05:50:34 GMT http://www.interspire.com/support/kb/questions/263/ http://www.interspire.com/support/kb/questions/263/ In a nutshell:Optimized Database and indexing, tested with 250,000 emails on a basic shared server. 1,000,000+ on an optimized server.Built from the ground up for service providers. Private label ... Eddie Machaalani Fri, 02 May 2008 05:35:44 GMT http://www.interspire.com/support/kb/questions/412/ http://www.interspire.com/support/kb/questions/412/ Yes. All of your clients contact lists, contacts, email templates and statistics are separate. None of your clients will ever see your other clients private data. Interspire Email Marketer include ... Eddie Machaalani Fri, 02 May 2008 05:34:20 GMT http://www.interspire.com/support/kb/questions/376/ http://www.interspire.com/support/kb/questions/376/ Yes, you can use the API for Interspire Email Marketer to perform operations directly with Interspire Email Marketer instead of doing so the control panel, such as importing users.You can add cont ... Eddie Machaalani Fri, 02 May 2008 05:32:08 GMT http://www.interspire.com/support/kb/questions/2/ http://www.interspire.com/support/kb/questions/2/ Of course. Interspire Email Marketer is a multi-user application, that allows you to create users that can manage their own contact lists, newsletters and other functionality. Users are created ... Scott Tedmanson Fri, 02 May 2008 05:19:51 GMT http://www.interspire.com/support/kb/questions/3/ http://www.interspire.com/support/kb/questions/3/ Yes, all Interspire products are installed directly on your web server, which means no monthly fees and no transaction, email fees etc. Each product has a simple step by step installation proces ... Eddie Machaalani Thu, 03 Apr 2008 06:09:07 GMT http://www.interspire.com/support/kb/questions/31/ http://www.interspire.com/support/kb/questions/31/ We no longer offer educational discounts, however we still do offer a 50% non-profit organization discount depending on the organizations line of work.Often we also donate our software to various ... Eddie Machaalani Thu, 12 Apr 2007 06:59:36 GMT http://www.interspire.com/support/kb/questions/70/ http://www.interspire.com/support/kb/questions/70/ Unfortunately we do not provide custom development services. We believe that we have become one of the leading development firms in our space by focusing on the improvement of our products as o ... Eddie Machaalani Sun, 16 Jul 2006 21:19:55 GMT http://www.interspire.com/support/kb/questions/69/ http://www.interspire.com/support/kb/questions/69/ In the past, we offered different language versions of some of our software, but we have now discontinued our PERL, Cold Fusion, ASP and .NET products due to low demand and high production costs ... Eddie Machaalani Sun, 16 Jul 2006 21:19:43 GMT http://www.interspire.com/support/kb/questions/57/ http://www.interspire.com/support/kb/questions/57/ We accept both check and direct wire transfers. For more information regarding these forms of payment, please contact us. Eddie Machaalani Sun, 16 Jul 2006 21:19:16 GMT http://www.interspire.com/support/kb/questions/55/ http://www.interspire.com/support/kb/questions/55/ No. All Interspire products don't require a dedicated server, and shared hosting environments will suffice. Please see the requirements page however, to make sure your web host meets the require ... Eddie Machaalani Sun, 16 Jul 2006 21:19:07 GMT http://www.interspire.com/support/kb/questions/39/ http://www.interspire.com/support/kb/questions/39/ The license you purchase is a lifetime license, and you do NOT need to pay license fees at any time after your purchase. There are no additional monthly or yearly fees to use the software. Eddie Machaalani Sun, 16 Jul 2006 21:18:29 GMT http://www.interspire.com/support/kb/questions/37/ http://www.interspire.com/support/kb/questions/37/ No, all Interspire products are completely self contained and require no outside plug-in's or add-ons. Eddie Machaalani Sun, 16 Jul 2006 21:18:05 GMT http://www.interspire.com/support/kb/questions/34/ http://www.interspire.com/support/kb/questions/34/ Upon purchase, you will receive an instant notification via email with the download details of your product, as well as access to the Interspire client area, where you can download your software ... Eddie Machaalani Sun, 16 Jul 2006 21:17:49 GMT http://www.interspire.com/support/kb/questions/54/ http://www.interspire.com/support/kb/questions/54/ No, you do not need root access to install any Interspire product, just FTP access. Eddie Machaalani Wed, 12 Jul 2006 03:14:50 GMT