http://www.interspire.com/support/kb en-us http://www.interspire.com/support/kb ActiveKB NX support@interspire.com Sat, 21 Nov 2009 03:50:44 CST 20 http://www.interspire.com/support/kb/questions/153/ http://www.interspire.com/support/kb/questions/153/ Yes. We allow one license key change per product. To change the domain where your product is licensed to, please login to our client area and send through a support ticket. In the ticket, please ... Allan Shone Thu, 16 Apr 2009 01:01:55 GMT http://www.interspire.com/support/kb/questions/411/ http://www.interspire.com/support/kb/questions/411/ Do you use CPanel to create your MySQL users? If so you may have forgot to assign that user to your Interspire Email Marketer database. Don't worry though - it's a common problem and it's more to ... Allan Shone Fri, 02 May 2008 05:15:34 GMT http://www.interspire.com/support/kb/questions/837/ http://www.interspire.com/support/kb/questions/837/ RedHat servers seem to offer both a pdf2html package and a pdftohtml package. These are two different programs and the pdftohtml one is the one that FastFind requires for indexing pdf files.If it ... Rodney Amato Wed, 30 Apr 2008 23:42:48 GMT http://www.interspire.com/support/kb/questions/211/ http://www.interspire.com/support/kb/questions/211/ If PHP and or MySQL are not installed or configured correctly on your dedicated server then we can generally point you in the right direction to get them fixed / installed using free information a ... Allan Shone Mon, 25 Feb 2008 03:47:59 GMT http://www.interspire.com/support/kb/questions/632/ http://www.interspire.com/support/kb/questions/632/ If you're integrating a search form into an existing page and you sporadically see the error "Please make sure you have javascript enabled and try again.", then try moving the call to 'index.p ... Rodney Amato Thu, 29 Nov 2007 00:32:59 GMT http://www.interspire.com/support/kb/questions/631/ http://www.interspire.com/support/kb/questions/631/ The Microsoft Word document parser that Interspire FastFind NX uses is called Antiword, and only indexes and searches Microsoft Word documents created with any Office version up to and NOT includi ... Eddie Machaalani Wed, 28 Nov 2007 23:06:09 GMT http://www.interspire.com/support/kb/questions/216/ http://www.interspire.com/support/kb/questions/216/ Yes, FastFind works just fine with PHP5 and doesn't require any changes or modifications to work, it works fine straight 'out of the box'. Eddie Machaalani Mon, 03 Sep 2007 06:13:29 GMT http://www.interspire.com/support/kb/questions/551/ http://www.interspire.com/support/kb/questions/551/ You need to have links to the pages in the /dir2 folder from somewhere else on your website. Fastfind looks at the actual pages like your browser does (same as google and yahoo). If there ... Scott Tedmanson Wed, 25 Jul 2007 02:16:59 GMT http://www.interspire.com/support/kb/questions/136/ http://www.interspire.com/support/kb/questions/136/ The best way to view the status of an inquiry you have submitted is by finding the confirmation email that was automatically sent to you at the time you submitted it. If you can't find this email ... Rodney Amato Tue, 10 Jul 2007 08:52:59 GMT http://www.interspire.com/support/kb/questions/288/ http://www.interspire.com/support/kb/questions/288/ This problem occurs when your PHP.INI file has session.autostart turned on. You'll need to turn this off by:1. Editing your PHP.INI file and setting it to off -- or contacting your web hosting pro ... Allan Shone Tue, 10 Jul 2007 06:46:09 GMT http://www.interspire.com/support/kb/questions/270/ http://www.interspire.com/support/kb/questions/270/ Sure. By default we only provide you with one license key when you purchase but you can post a support ticket asking for a license key for your development server. (Or production depending on whic ... Allan Shone Tue, 03 Jul 2007 07:38:30 GMT http://www.interspire.com/support/kb/questions/84/ http://www.interspire.com/support/kb/questions/84/ This usually occurs because your web hosts firewall or security settings are restricting FastFind from crawling and indexing your site. Technically, your Firewall is blocking localhost access to ... Eddie Machaalani Wed, 19 Jul 2006 06:50:22 GMT