http://www.interspire.com/support/kb en-us http://www.interspire.com/support/kb ActiveKB NX support@interspire.com Sat, 21 Nov 2009 00:40:14 CST 20 http://www.interspire.com/support/kb/questions/153/ http://www.interspire.com/support/kb/questions/153/ Yes. We allow one license key change per product. To change the domain where your product is licensed to, please login to our client area and send through a support ticket. In the ticket, please ... Allan Shone Thu, 16 Apr 2009 01:01:55 GMT http://www.interspire.com/support/kb/questions/1066/ http://www.interspire.com/support/kb/questions/1066/ The default limit for MSSQL text fields in php is 4096 bytes which is what is causing the problem when the system tries to get the content back out of the database.You will need to edit the php.in ... Rodney Amato Thu, 15 Jan 2009 22:11:49 GMT http://www.interspire.com/support/kb/questions/1063/ http://www.interspire.com/support/kb/questions/1063/ ***************************************************** Changelog for Interspire Knowledge Manager 5.1 *****************************************************Bug Fixes:- Fixed the breadcrumb of 'User ... Mitchell Harper Thu, 15 Jan 2009 00:28:41 GMT http://www.interspire.com/support/kb/questions/998/ http://www.interspire.com/support/kb/questions/998/ In GeneralPlugins generally require that either a specific PHP function/library is available or that a specific program is in the system path, so you should consult your systems administrator ... Eddie Machaalani Tue, 16 Sep 2008 03:10:32 GMT http://www.interspire.com/support/kb/questions/411/ http://www.interspire.com/support/kb/questions/411/ Do you use CPanel to create your MySQL users? If so you may have forgot to assign that user to your Interspire Email Marketer database. Don't worry though - it's a common problem and it's more to ... Allan Shone Fri, 02 May 2008 05:15:34 GMT http://www.interspire.com/support/kb/questions/689/ http://www.interspire.com/support/kb/questions/689/ If your web hosting provider isn't running CPanel or Plesk, then there are a few different ways you can create a database for your store. Each different method is explained below:Create a database ... Eddie Machaalani Wed, 16 Apr 2008 07:59:06 GMT http://www.interspire.com/support/kb/questions/674/ http://www.interspire.com/support/kb/questions/674/ Step 1. Login and select DatabasesFirst, login to your Plesk account. If you don't have your username and password, you'll need to contact your web hosting provider.Once you've logged in, click on ... Eddie Machaalani Wed, 16 Apr 2008 07:58:44 GMT http://www.interspire.com/support/kb/questions/774/ http://www.interspire.com/support/kb/questions/774/ Step 1. Login and select MySQL databases First, login to your CPanel account. If you don't have your username and password, you'll need to contact your web hosting provider.Once you've logged ... Jordie Bodlay Wed, 16 Apr 2008 07:58:21 GMT http://www.interspire.com/support/kb/questions/202/ http://www.interspire.com/support/kb/questions/202/ This usually happens when the install system can not write to the admin/includes/config.php file. Please review the file permissions section at http://www.interspire.com/knowledgemanager/installgu ... Eddie Machaalani Tue, 26 Feb 2008 02:48:21 GMT http://www.interspire.com/support/kb/questions/209/ http://www.interspire.com/support/kb/questions/209/ If you wanted to have it parse the file then you would need to add a remote include in your template in the right spot.For example if your menu was at http://www.example.com/menu.php then you shou ... Eddie Machaalani Tue, 26 Feb 2008 02:47:42 GMT http://www.interspire.com/support/kb/questions/502/ http://www.interspire.com/support/kb/questions/502/ To rename the directory where Interspire Knowledge Manager is installed (for example from /knowledgemanager to /faq or /kb) just do the following 3 things.Login to the Interspire Knowledge Manager ... Rodney Amato Tue, 26 Feb 2008 02:44:39 GMT http://www.interspire.com/support/kb/questions/176/ http://www.interspire.com/support/kb/questions/176/ To enable .htaccess file support in ApacheYou can try adding the section to your apache config file.<Directory /path/to/kb> AllowOverride All</Directory>Obviously changing the path ... Eddie Machaalani Tue, 26 Feb 2008 02:44:16 GMT http://www.interspire.com/support/kb/questions/711/ http://www.interspire.com/support/kb/questions/711/ This error means that you need to set the permissions on the 'attachments' folder and all sub folders to CHMOD 757 on UNIX servers.If you are running Interspire Knowledge Manager on an IIS server, ... Eddie Machaalani Tue, 26 Feb 2008 02:43:10 GMT http://www.interspire.com/support/kb/questions/734/ http://www.interspire.com/support/kb/questions/734/ Getting Started Guide It's quick and easy to setup your knowledge base using Interspire Knowledge Manager. Follow the steps below to get started. Creating Categories Start by creating on ... Eddie Machaalani Tue, 26 Feb 2008 02:41:36 GMT http://www.interspire.com/support/kb/questions/733/ http://www.interspire.com/support/kb/questions/733/ If you have existing questions /articles that you'd like to import into Interspire Knowledge Manager, then follow this tutorial. Firstly, you will need to export the questions from your other prog ... Eddie Machaalani Tue, 26 Feb 2008 02:30:08 GMT http://www.interspire.com/support/kb/questions/211/ http://www.interspire.com/support/kb/questions/211/ If PHP and or MySQL are not installed or configured correctly on your dedicated server then we can generally point you in the right direction to get them fixed / installed using free information a ... Allan Shone Mon, 25 Feb 2008 03:47:59 GMT http://www.interspire.com/support/kb/questions/684/ http://www.interspire.com/support/kb/questions/684/ In Admin -> Settings -> Miscellaneous Settings there is a setting called 'Show Links even if the particular user does not have access'.This is set to on by default. To remove Article /Catego ... Eddie Machaalani Mon, 07 Jan 2008 23:01:50 GMT http://www.interspire.com/support/kb/questions/672/ http://www.interspire.com/support/kb/questions/672/ Sessions are an integral part of the way Interspire Knowledge Manager works, it is how all sorts of data is stored between pages requests.This is a common problem on IIS systems, where sessions ar ... Eddie Machaalani Fri, 21 Dec 2007 00:20:16 GMT http://www.interspire.com/support/kb/questions/585/ http://www.interspire.com/support/kb/questions/585/ To place a unique identifier in a set position in all your Article pages, you need to paste the following code: KB-%%GLOBAL_QuestionId%% into your desired location in templates/<Your Chosen ... Eddie Machaalani Thu, 04 Oct 2007 05:10:24 GMT http://www.interspire.com/support/kb/questions/581/ http://www.interspire.com/support/kb/questions/581/ To hide the email address of people who submitted comments in your Interspire Knowledge Manager installation, edit the includes/classes/class.questions.php file and find the line$author = $GLOBALS ... Rodney Amato Mon, 10 Sep 2007 01:40:11 GMT http://www.interspire.com/support/kb/questions/174/ http://www.interspire.com/support/kb/questions/174/ Step 1. Type in about:config into the URL bar in your FireFox browser and press enter. Step 2. Scroll down until you see the following option in the list: "signed.applets.codebase_principal_su ... Allan Shone Tue, 10 Jul 2007 06:47:24 GMT http://www.interspire.com/support/kb/questions/288/ http://www.interspire.com/support/kb/questions/288/ This problem occurs when your PHP.INI file has session.autostart turned on. You'll need to turn this off by:1. Editing your PHP.INI file and setting it to off -- or contacting your web hosting pro ... Allan Shone Tue, 10 Jul 2007 06:46:09 GMT http://www.interspire.com/support/kb/questions/498/ http://www.interspire.com/support/kb/questions/498/ In the acitvekb/admin/includes/classes/class.question.php file search for $myDE->AddToolbar("Simple", implode(",|,", $rows));which will take to the right section of the file. Just above this li ... Rodney Amato Fri, 06 Jul 2007 01:07:01 GMT http://www.interspire.com/support/kb/questions/224/ http://www.interspire.com/support/kb/questions/224/ Note: This entry only applies to those hosting on a Windows server.Interspire Website Publisher uses search engine friendly URLs, and to do this it requires the use of ISAPI Rewrite.It can be foun ... Allan Shone Tue, 03 Jul 2007 08:50:58 GMT http://www.interspire.com/support/kb/questions/270/ http://www.interspire.com/support/kb/questions/270/ Sure. By default we only provide you with one license key when you purchase but you can post a support ticket asking for a license key for your development server. (Or production depending on whic ... Allan Shone Tue, 03 Jul 2007 07:38:30 GMT http://www.interspire.com/support/kb/questions/294/ http://www.interspire.com/support/kb/questions/294/ Sure. See the attached file below. Allan Shone Tue, 03 Jul 2007 07:35:53 GMT http://www.interspire.com/support/kb/questions/232/ http://www.interspire.com/support/kb/questions/232/ PHP 5.2.0 and 5.2.1 (and maybe later versions) ship with a configuration file (php.ini) that points to a session directory that does not exist. The session directory is used for session specific d ... Scott Tedmanson Fri, 15 Jun 2007 01:21:20 GMT http://www.interspire.com/support/kb/questions/454/ http://www.interspire.com/support/kb/questions/454/ The instructions for upgrading can vary depending on which version you are upgrading from. All of the different methods of upgrading are covered by the upgrade.txt file in the docs directory of th ... Rodney Amato Thu, 07 Jun 2007 01:24:22 GMT http://www.interspire.com/support/kb/questions/448/ http://www.interspire.com/support/kb/questions/448/ In the admin/includes/classes/class.question.php file,. if you search for $GLOBALS['DetectRelated'] = ''; then you need to edit the one that is the ShowNewQuestion() function and change it to $GLO ... Rodney Amato Thu, 31 May 2007 02:39:59 GMT http://www.interspire.com/support/kb/questions/336/ http://www.interspire.com/support/kb/questions/336/ File 1: To change the urls to use a - instead of a + in the urls, you need to edit the lib/general.php file. Search for the GetUrl() function. To change it for categories, edit the line$url .= ... Rodney Amato Thu, 31 May 2007 02:00:22 GMT http://www.interspire.com/support/kb/questions/162/ http://www.interspire.com/support/kb/questions/162/ This is almost always caused because of url rewriting not being configured correctly. For more information on this see the url rewriting link in the related questions. Eddie Machaalani Fri, 27 Apr 2007 08:57:26 GMT http://www.interspire.com/support/kb/questions/314/ http://www.interspire.com/support/kb/questions/314/ Yes, Interspire Knowledge Manager supports and displays Chinese and Japanese content in UTF-8 mode. Scott Tedmanson Fri, 13 Apr 2007 08:49:46 GMT http://www.interspire.com/support/kb/questions/309/ http://www.interspire.com/support/kb/questions/309/ Edit the ViewQuestionPanel.html file in the templates/<your template>/Panels directory and add %%GLOBAL_LastUpdated%% in the place that you want it to be displayed. Eddie Machaalani Fri, 13 Apr 2007 01:11:19 GMT http://www.interspire.com/support/kb/questions/305/ http://www.interspire.com/support/kb/questions/305/ If you choose to use UTF-8 as your character set, you will need to make sure your database is created using UTF-8 as the default character set otherwise you may have problems with some lette ... Eddie Machaalani Thu, 12 Apr 2007 05:23:11 GMT http://www.interspire.com/support/kb/questions/303/ http://www.interspire.com/support/kb/questions/303/ Only users in a group with the Approve Questions permission (the 4th one down on the edit group page) and the Super User are able to make a question visible. To fix this you must put the user in a ... Eddie Machaalani Thu, 12 Apr 2007 00:17:17 GMT http://www.interspire.com/support/kb/questions/302/ http://www.interspire.com/support/kb/questions/302/ The only language files we have available are included with Interspire Knowledge Manager and are in English however you can pretty easily translate the language files yourself by following the tra ... Eddie Machaalani Thu, 12 Apr 2007 00:02:10 GMT http://www.interspire.com/support/kb/questions/290/ http://www.interspire.com/support/kb/questions/290/ Yes. You can attach up to 5 files to an article in your Interspire Knowledge Manager knowledge base. These files can be of any type you like and people who visit your knowledge base can download t ... Eddie Machaalani Tue, 10 Apr 2007 02:06:24 GMT http://www.interspire.com/support/kb/questions/286/ http://www.interspire.com/support/kb/questions/286/ To insert the next number in the list, after entering the first entry, hold shift when you press enter and it should insert the entry as expected. Eddie Machaalani Wed, 04 Apr 2007 00:43:25 GMT http://www.interspire.com/support/kb/questions/251/ http://www.interspire.com/support/kb/questions/251/ In includes/display/CategoryQuestionsPanel.php find the code if ($GLOBALS['cleanUrls']) { $GLOBALS['href'] .= $GLOBALS['urlsafetitle']; } and delete those 3 lines (or comment them out by a ... Eddie Machaalani Wed, 28 Mar 2007 05:18:10 GMT http://www.interspire.com/support/kb/questions/239/ http://www.interspire.com/support/kb/questions/239/ To change the number of categories shown per row in the category list in Interspire Knowledge Manager, edit the init.php file and find the line define('CATEGORIES_PER_ROW', 3);and adjust the numbe ... Eddie Machaalani Thu, 22 Mar 2007 02:44:39 GMT http://www.interspire.com/support/kb/questions/238/ http://www.interspire.com/support/kb/questions/238/ If you edit the templates/<your template>/Snippets/CategoryRowCell.html file and remove (%%GLOBAL_QuestionCount%%) the count should no longer show up. Eddie Machaalani Tue, 20 Mar 2007 06:01:26 GMT http://www.interspire.com/support/kb/questions/154/ http://www.interspire.com/support/kb/questions/154/ This problem occurs in some specific situations and is caused by the installer not saving the Knowledgebase URL, name and template correctly from step 1 of the installation process.Double check th ... Eddie Machaalani Mon, 05 Mar 2007 03:46:52 GMT http://www.interspire.com/support/kb/questions/223/ http://www.interspire.com/support/kb/questions/223/ If you want it to appear in the public area, you just need to edit the ViewQuestionPanel.html file appropriate for your template in the Panels subdirectory and add %%GLOBAL_QuestionAuthor%% in. Th ... Eddie Machaalani Tue, 27 Feb 2007 00:25:00 GMT http://www.interspire.com/support/kb/questions/213/ http://www.interspire.com/support/kb/questions/213/ Yes, Interspire Knowledge Manager works just fine with PHP5 and doesn't require any changes or modifications to work, it works fine straight 'out of the box'. Eddie Machaalani Mon, 26 Feb 2007 00:23:56 GMT http://www.interspire.com/support/kb/questions/157/ http://www.interspire.com/support/kb/questions/157/ From Interspire Knowledge Manager NX2 url rewriting is optional, however for older versions of Interspire Knowledge Manager, url rewriting is required to get Interspire Knowledge Manager working p ... Eddie Machaalani Thu, 22 Feb 2007 04:41:26 GMT http://www.interspire.com/support/kb/questions/155/ http://www.interspire.com/support/kb/questions/155/ This is usually because the web server doesn't have php mysql support enabled. Contact your hosting provider and ask them to enable it for you. Eddie Machaalani Thu, 22 Feb 2007 04:40:47 GMT http://www.interspire.com/support/kb/questions/156/ http://www.interspire.com/support/kb/questions/156/ This is usually because the Knowledgebase url on the settings page is incorrect. Double check that this is right.If it is the right url then, if you are using mod_rewrite for your url rewriting, y ... Eddie Machaalani Thu, 22 Feb 2007 04:40:29 GMT http://www.interspire.com/support/kb/questions/175/ http://www.interspire.com/support/kb/questions/175/ 2 megs is the default limit imposed by php in its configuration file (php.ini) . To increase this you will need to locate your php.ini file. The most reliable way to do this is to create a file on ... Eddie Machaalani Wed, 22 Nov 2006 23:39:19 GMT http://www.interspire.com/support/kb/questions/158/ http://www.interspire.com/support/kb/questions/158/ This is really easy to do. Create a new directory on your web site using FTP then upload the attachement to this new directory. Rename the file to ".htaccess" (without the quotes). Also upload a t ... Eddie Machaalani Wed, 19 Jul 2006 06:54:32 GMT