http://www.interspire.com/support/kb en-us http://www.interspire.com/support/kb ActiveKB NX support@interspire.com Sat, 21 Nov 2009 02:53:40 CST 20 http://www.interspire.com/support/kb/questions/153/ http://www.interspire.com/support/kb/questions/153/ Yes. We allow one license key change per product. To change the domain where your product is licensed to, please login to our client area and send through a support ticket. In the ticket, please ... Allan Shone Thu, 16 Apr 2009 01:01:55 GMT http://www.interspire.com/support/kb/questions/411/ http://www.interspire.com/support/kb/questions/411/ Do you use CPanel to create your MySQL users? If so you may have forgot to assign that user to your Interspire Email Marketer database. Don't worry though - it's a common problem and it's more to ... Allan Shone Fri, 02 May 2008 05:15:34 GMT http://www.interspire.com/support/kb/questions/786/ http://www.interspire.com/support/kb/questions/786/ SiteCenter needs PHP to have read and write access to the following folders and all files/folders within them:/admin/temp//admin/includes//templates//temp//stats/ Fulvio Oliveira Tue, 25 Mar 2008 00:45:51 GMT http://www.interspire.com/support/kb/questions/756/ http://www.interspire.com/support/kb/questions/756/ "I have installed SiteCenter on www.mydomain.com/sitecenter, but now I want it to be at www.mydomain.com/cms/edit. How do I do that?"Step 1.Using your FTP program, rename the whole SiteCenter fol ... Fulvio Oliveira Tue, 11 Mar 2008 01:08:33 GMT http://www.interspire.com/support/kb/questions/755/ http://www.interspire.com/support/kb/questions/755/ SiteCenter NX was released in January 2007. It is most likely theversion you have is SiteCenter NX.Follow these steps:1. copy all the files from your server to a backup directory2. overwrite the f ... Fulvio Oliveira Tue, 11 Mar 2008 00:52:09 GMT http://www.interspire.com/support/kb/questions/752/ http://www.interspire.com/support/kb/questions/752/ You can set up mini websites so each user can handle his piece of website by itself.It's a matter of setting up this data properly. In this example I'll be setting up two users, one for the http:/ ... Fulvio Oliveira Wed, 05 Mar 2008 00:13:07 GMT http://www.interspire.com/support/kb/questions/751/ http://www.interspire.com/support/kb/questions/751/ In the admin area, follow these steps:1. Click Signup forms;2. Choose a form and Click Edit;3. Change the Confirmation Email text area to whatever you need;4. Click Save.When writing, keep in mind ... Fulvio Oliveira Tue, 04 Mar 2008 23:31:45 GMT http://www.interspire.com/support/kb/questions/744/ http://www.interspire.com/support/kb/questions/744/ If you are running SiteCenter NX, you can have more than one SiteCenter install running side by side and on the same database. This is very useful for testing a new version before releasing it to ... Fulvio Oliveira Fri, 29 Feb 2008 00:24:49 GMT http://www.interspire.com/support/kb/questions/741/ http://www.interspire.com/support/kb/questions/741/ SiteCenter can define certain file types to be handled as include files. An include file has to have a different extension from the editable files, like .inc.The Include File Types are defined in ... Fulvio Oliveira Thu, 28 Feb 2008 22:02:04 GMT http://www.interspire.com/support/kb/questions/740/ http://www.interspire.com/support/kb/questions/740/ This two steps article can help you troubleshoot this issue.Step 1. Are FTP details you have for this user correct?SiteCenter works through FTP, so you need the correct data for the FTP server, FT ... Fulvio Oliveira Thu, 28 Feb 2008 07:12:38 GMT http://www.interspire.com/support/kb/questions/211/ http://www.interspire.com/support/kb/questions/211/ If PHP and or MySQL are not installed or configured correctly on your dedicated server then we can generally point you in the right direction to get them fixed / installed using free information a ... Allan Shone Mon, 25 Feb 2008 03:47:59 GMT http://www.interspire.com/support/kb/questions/403/ http://www.interspire.com/support/kb/questions/403/ SiteCenter NX has 3 account types: user, reseller and administrator. This table shows what each of them can do. action User  Reseller  Administrator  login to the adminstration area(w ... Fulvio Oliveira Wed, 12 Dec 2007 01:27:26 GMT http://www.interspire.com/support/kb/questions/633/ http://www.interspire.com/support/kb/questions/633/ This is a web server preventing some information from being posted.If you are using Apache or similar, SiteCenter NX is shipped with a .htaccess file that will disable mod_security.The file is shi ... Fulvio Oliveira Mon, 03 Dec 2007 01:53:57 GMT http://www.interspire.com/support/kb/questions/624/ http://www.interspire.com/support/kb/questions/624/ Yes, SiteCenter allows you to change the title and the meta tags in a page.SiteCenter has a button called Modify Page Properties that will allow you to change the title and the meta tags of the pa ... Fulvio Oliveira Wed, 14 Nov 2007 01:07:05 GMT http://www.interspire.com/support/kb/questions/297/ http://www.interspire.com/support/kb/questions/297/ The default template server for SiteCenter is http://www.buildertemplates.com. But you can set up your own templates server by following these steps:Download the attached file (all.php)Upload the ... Eddie Machaalani Mon, 05 Nov 2007 07:37:16 GMT http://www.interspire.com/support/kb/questions/582/ http://www.interspire.com/support/kb/questions/582/ If you get the following error message when trying to connect to login to SiteCenter, you will have to contact your server administrator. The error message is:An error occured while trying to logi ... Fulvio Oliveira Thu, 20 Sep 2007 03:51:33 GMT http://www.interspire.com/support/kb/questions/584/ http://www.interspire.com/support/kb/questions/584/ Your customer can login normally to SiteCenter and his files are shown in the File Manager.However, when you try to edit a file, you get the following error:An error occured while trying to connec ... Fulvio Oliveira Thu, 20 Sep 2007 03:51:20 GMT http://www.interspire.com/support/kb/questions/288/ http://www.interspire.com/support/kb/questions/288/ This problem occurs when your PHP.INI file has session.autostart turned on. You'll need to turn this off by:1. Editing your PHP.INI file and setting it to off -- or contacting your web hosting pro ... Allan Shone Tue, 10 Jul 2007 06:46:09 GMT http://www.interspire.com/support/kb/questions/270/ http://www.interspire.com/support/kb/questions/270/ Sure. By default we only provide you with one license key when you purchase but you can post a support ticket asking for a license key for your development server. (Or production depending on whic ... Allan Shone Tue, 03 Jul 2007 07:38:30 GMT http://www.interspire.com/support/kb/questions/294/ http://www.interspire.com/support/kb/questions/294/ Sure. See the attached file below. Allan Shone Tue, 03 Jul 2007 07:35:53 GMT http://www.interspire.com/support/kb/questions/476/ http://www.interspire.com/support/kb/questions/476/ Yes, you can use the editable regions HTML comment tags to restrict editing to only certain portions of your HTML code. These HTML tags mimic those used in Adobe Dreamweaver.Simply place the edita ... Eddie Machaalani Fri, 29 Jun 2007 05:34:07 GMT http://www.interspire.com/support/kb/questions/441/ http://www.interspire.com/support/kb/questions/441/ The navigation menu is created automatically. When you create a new page, you define:a. a page name (which will be on the navigation menu)b. a parent page (which will place the page under a p ... Fulvio Oliveira Thu, 07 Jun 2007 07:37:19 GMT http://www.interspire.com/support/kb/questions/449/ http://www.interspire.com/support/kb/questions/449/ There are two ways to rebrand SiteCenter: Easy way:On the administration area, click on Settings. There you will find Site Logo Image, from where you can upload an image file from your comput ... Fulvio Oliveira Mon, 04 Jun 2007 03:57:38 GMT http://www.interspire.com/support/kb/questions/446/ http://www.interspire.com/support/kb/questions/446/ Sometimes the templates may be done for specific customers. As of SiteCenter 1.2.6, you can set the templates such as only a certain customer can have access to it. The template creation proce ... Fulvio Oliveira Wed, 30 May 2007 07:42:16 GMT http://www.interspire.com/support/kb/questions/440/ http://www.interspire.com/support/kb/questions/440/ The SiteBuilder option is set up on the Account Plans. Under Site Builder Options, uncheck the box Enable Site Builder.Users linked to such a plan will not have the SiteBuilder option, so they w ... Fulvio Oliveira Fri, 25 May 2007 08:36:16 GMT http://www.interspire.com/support/kb/questions/423/ http://www.interspire.com/support/kb/questions/423/ The most common reason for this problem is because you have invalid HTML code.Your HTML code cannot contain mismatching tags. The <table>, <tr>, <td>, <div> and other tags ... Eddie Machaalani Fri, 25 May 2007 08:16:52 GMT http://www.interspire.com/support/kb/questions/352/ http://www.interspire.com/support/kb/questions/352/ This means that the temporary directory assigned to PHP (set up as /tmp) is not writable. SiteCenter relies on session variables to keep track of each connection. Usually, PHP saves the session va ... Fulvio Oliveira Mon, 30 Apr 2007 03:14:45 GMT http://www.interspire.com/support/kb/questions/353/ http://www.interspire.com/support/kb/questions/353/ This error message means that your server is set to save the PHP session variables into your server temporary directory. If for some reason PHP cannot save this file, it will not keep track of the ... Fulvio Oliveira Mon, 30 Apr 2007 03:13:22 GMT http://www.interspire.com/support/kb/questions/277/ http://www.interspire.com/support/kb/questions/277/ Yes you can. You can disable the site builder on a per-user basis so that your clients with existing websites just use SiteCenter as a website editor instead of a website builder. You can of cours ... Eddie Machaalani Mon, 02 Apr 2007 06:34:03 GMT http://www.interspire.com/support/kb/questions/93/ http://www.interspire.com/support/kb/questions/93/ This is caused because the page being edited contains Flash objects that use a relative root path and not a full HTTP path. You will need to edit the HTML file and change all Flash paths, for exam ... Eddie Machaalani Thu, 29 Mar 2007 05:53:36 GMT http://www.interspire.com/support/kb/questions/163/ http://www.interspire.com/support/kb/questions/163/ This is caused by Flash files in your pages. You *MUST* make sure that they use the full HTTP path to the Flash file instead of a relative path. For example, use this:http://www.test.com/flash.swf ... Eddie Machaalani Thu, 29 Mar 2007 05:52:46 GMT http://www.interspire.com/support/kb/questions/222/ http://www.interspire.com/support/kb/questions/222/ Yes. Even though SiteCenter includes a powerful template-based site building wizard, it can also be used to edit yours/your clients existing HTML-based web sites. You can simply disable the site b ... Eddie Machaalani Mon, 26 Feb 2007 05:50:18 GMT http://www.interspire.com/support/kb/questions/220/ http://www.interspire.com/support/kb/questions/220/ Yes, SiteCenter works just fine with PHP5 and doesn't require any changes or modifications to work, it works fine straight 'out of the box'. Eddie Machaalani Mon, 26 Feb 2007 00:28:38 GMT