http://www.interspire.com/support/kb en-us http://www.interspire.com/support/kb ActiveKB NX support@interspire.com Fri, 20 Nov 2009 22:26:46 CST 20 http://www.interspire.com/support/kb/questions/38/ http://www.interspire.com/support/kb/questions/38/ Interspire code is open for editing (not licensed as open source) and can be modified for internal use only. Our products do not operate under a standard open source license and are commercial in ... Eddie Machaalani Thu, 13 Aug 2009 07:02:11 GMT http://www.interspire.com/support/kb/questions/40/ http://www.interspire.com/support/kb/questions/40/ Yes, we offer installation for all our products. Simply post a support ticket after your purchase with your URL, FTP and Database details (If required) and we'll take care of the rest.Installation ... Eddie Machaalani Fri, 12 Jun 2009 01:28:14 GMT http://www.interspire.com/support/kb/questions/92/ http://www.interspire.com/support/kb/questions/92/ We use TinyMCE by Moxicode. It's a great open source WYSIWYG HTML editor which is extremely stable and reliable. It's cross browser, XHTML compatible and has a whole host of great features. Eddie Machaalani Sun, 22 Feb 2009 22:37:22 GMT http://www.interspire.com/support/kb/questions/71/ http://www.interspire.com/support/kb/questions/71/ Absolutely, We love customer input, ideas, and suggestions.You can submit at http://ideas.interspire.com/ or our forum: http://www.interspire.com/forum/Alternatively, please feel free to contact ... Eddie Machaalani Thu, 13 Nov 2008 13:31:18 GMT http://www.interspire.com/support/kb/questions/595/ http://www.interspire.com/support/kb/questions/595/ Yes. We understand the staging process involved when developing a website for a client or on behalf of your company and our licensing system accomodates this.If you purchase any of our products an ... Eddie Machaalani Mon, 20 Oct 2008 01:30:24 GMT http://www.interspire.com/support/kb/questions/33/ http://www.interspire.com/support/kb/questions/33/ Due to the nature of the product, we cannot offer trial versions. We do however have an online demo, and we offer a 60 day, 100% Money back gaurantee, so if you do have any problems or concerns, ... Eddie Machaalani Mon, 20 Oct 2008 01:29:03 GMT http://www.interspire.com/support/kb/questions/781/ http://www.interspire.com/support/kb/questions/781/ Yes. All Interspire products can be completely private labeled. You can remove the "powered by" links in the public area and control panel, as well as the Interspire logo, RSS feed, help links, et ... Eddie Machaalani Mon, 20 Oct 2008 01:01:12 GMT http://www.interspire.com/support/kb/questions/32/ http://www.interspire.com/support/kb/questions/32/ Product updates (which include bug fixes) are generally released every 4-8 weeks. Product upgrades (which include new features) are generally released every 2-6 months. When you purchase an Inter ... Eddie Machaalani Mon, 20 Oct 2008 00:39:32 GMT http://www.interspire.com/support/kb/questions/3/ http://www.interspire.com/support/kb/questions/3/ Yes, all Interspire products are installed directly on your web server, which means no monthly fees and no transaction, email fees etc. Each product has a simple step by step installation proces ... Eddie Machaalani Thu, 03 Apr 2008 06:09:07 GMT http://www.interspire.com/support/kb/questions/409/ http://www.interspire.com/support/kb/questions/409/ Each time you would like to purchase another license for another installation of Knowledge Manager, you will need to purchase the specific license you're after. There is no discounted license avai ... Eddie Machaalani Wed, 26 Mar 2008 23:36:29 GMT http://www.interspire.com/support/kb/questions/19/ http://www.interspire.com/support/kb/questions/19/ Please see the Interspire Knowledge Manager 'requirements' page for more details.http://www.interspire.com/knowledgemanager/requirements.php Eddie Machaalani Tue, 26 Feb 2008 02:48:50 GMT http://www.interspire.com/support/kb/questions/22/ http://www.interspire.com/support/kb/questions/22/ The Active Response System is a unique feature of Interspire Knowledge Manager that allows your website visitors or customers to get instant responses to their questions when attempting to contact ... Eddie Machaalani Tue, 26 Feb 2008 02:46:07 GMT http://www.interspire.com/support/kb/questions/198/ http://www.interspire.com/support/kb/questions/198/ In a nutshell:Optimized Database and indexing, tested with 50,000 questions spread over 1,000 categories on a basic shared server.Professionally designed end user templates tested across multiple ... Eddie Machaalani Tue, 26 Feb 2008 02:45:41 GMT http://www.interspire.com/support/kb/questions/31/ http://www.interspire.com/support/kb/questions/31/ We no longer offer educational discounts, however we still do offer a 50% non-profit organization discount depending on the organizations line of work.Often we also donate our software to various ... Eddie Machaalani Thu, 12 Apr 2007 06:59:36 GMT http://www.interspire.com/support/kb/questions/190/ http://www.interspire.com/support/kb/questions/190/ Yes, this product contains a language file that contains all the text used inside the application. All preset text in Interspire Knowledge Manager is stored in 2 files./includes/language/front_la ... Eddie Machaalani Thu, 12 Apr 2007 00:04:41 GMT http://www.interspire.com/support/kb/questions/290/ http://www.interspire.com/support/kb/questions/290/ Yes. You can attach up to 5 files to an article in your Interspire Knowledge Manager knowledge base. These files can be of any type you like and people who visit your knowledge base can download t ... Eddie Machaalani Tue, 10 Apr 2007 02:06:24 GMT http://www.interspire.com/support/kb/questions/272/ http://www.interspire.com/support/kb/questions/272/ With Interspire Knowledge Manager you have 2 options when setting up related questions:Interspire Knowledge Manager can use its built-in functions to automatically detect and display related quest ... Eddie Machaalani Mon, 02 Apr 2007 09:24:19 GMT http://www.interspire.com/support/kb/questions/252/ http://www.interspire.com/support/kb/questions/252/ Each license of Interspire Knowledge Manager can only be used on one website. You will need to purchase an additional license to use Interspire Knowledge Manager on another website. Eddie Machaalani Thu, 29 Mar 2007 04:18:12 GMT http://www.interspire.com/support/kb/questions/70/ http://www.interspire.com/support/kb/questions/70/ Unfortunately we do not provide custom development services. We believe that we have become one of the leading development firms in our space by focusing on the improvement of our products as o ... Eddie Machaalani Sun, 16 Jul 2006 21:19:55 GMT http://www.interspire.com/support/kb/questions/69/ http://www.interspire.com/support/kb/questions/69/ In the past, we offered different language versions of some of our software, but we have now discontinued our PERL, Cold Fusion, ASP and .NET products due to low demand and high production costs ... Eddie Machaalani Sun, 16 Jul 2006 21:19:43 GMT http://www.interspire.com/support/kb/questions/57/ http://www.interspire.com/support/kb/questions/57/ We accept both check and direct wire transfers. For more information regarding these forms of payment, please contact us. Eddie Machaalani Sun, 16 Jul 2006 21:19:16 GMT http://www.interspire.com/support/kb/questions/55/ http://www.interspire.com/support/kb/questions/55/ No. All Interspire products don't require a dedicated server, and shared hosting environments will suffice. Please see the requirements page however, to make sure your web host meets the require ... Eddie Machaalani Sun, 16 Jul 2006 21:19:07 GMT http://www.interspire.com/support/kb/questions/39/ http://www.interspire.com/support/kb/questions/39/ The license you purchase is a lifetime license, and you do NOT need to pay license fees at any time after your purchase. There are no additional monthly or yearly fees to use the software. Eddie Machaalani Sun, 16 Jul 2006 21:18:29 GMT http://www.interspire.com/support/kb/questions/37/ http://www.interspire.com/support/kb/questions/37/ No, all Interspire products are completely self contained and require no outside plug-in's or add-ons. Eddie Machaalani Sun, 16 Jul 2006 21:18:05 GMT http://www.interspire.com/support/kb/questions/34/ http://www.interspire.com/support/kb/questions/34/ Upon purchase, you will receive an instant notification via email with the download details of your product, as well as access to the Interspire client area, where you can download your software ... Eddie Machaalani Sun, 16 Jul 2006 21:17:49 GMT http://www.interspire.com/support/kb/questions/54/ http://www.interspire.com/support/kb/questions/54/ No, you do not need root access to install any Interspire product, just FTP access. Eddie Machaalani Wed, 12 Jul 2006 03:14:50 GMT