http://www.interspire.com/support/kb en-us http://www.interspire.com/support/kb ActiveKB NX support@interspire.com Sat, 21 Nov 2009 00:57:32 CST 20 http://www.interspire.com/support/kb/questions/557/ http://www.interspire.com/support/kb/questions/557/ WARNING: This file is for Website Publisher 4.5 or ArticleLive ONLY. If you require the .htaccess file for Website Publisher 5 or above, click here to get it.The Interspire Website Publisher zip p ... Eddie Machaalani Tue, 22 Sep 2009 01:48:14 GMT http://www.interspire.com/support/kb/questions/785/ http://www.interspire.com/support/kb/questions/785/ To upgrade Interspire Website Publisher to an new release (e.g. 4.5.0 to 4.5.1) follow these instructions:Visit your client area at http://www.interspire.com/clientarea/Download the zip package fo ... Jordie Bodlay Tue, 05 May 2009 23:50:28 GMT http://www.interspire.com/support/kb/questions/1096/ http://www.interspire.com/support/kb/questions/1096/ Please note, this is an advanced KB article and requires MySQL knowledge. Do not attempt this if you are not comfortable with accessing your database directly.If you are in a situation where you h ... Gwilym Evans Thu, 05 Mar 2009 23:02:05 GMT http://www.interspire.com/support/kb/questions/1087/ http://www.interspire.com/support/kb/questions/1087/ Possible causes for this include:The presence of a directory under your "admin" directory named "temp" may confuse the Editor component that ships with Website Publisher into thinking that it is a ... Gwilym Evans Thu, 19 Feb 2009 00:38:02 GMT http://www.interspire.com/support/kb/questions/1086/ http://www.interspire.com/support/kb/questions/1086/ The most likely cause of this is that the database details in your /admin/includes/config.php file need correcting.Please check the db details in this file to make sure they are correct for your c ... Gwilym Evans Sun, 15 Feb 2009 22:22:10 GMT http://www.interspire.com/support/kb/questions/1053/ http://www.interspire.com/support/kb/questions/1053/ This is the result of 'register globals' being turned on by your web host. Please ask them to disable it in PHP for both your website and your control panel (the 'admin' folder). If you'd li ... Gwilym Evans Mon, 15 Dec 2008 22:56:11 GMT http://www.interspire.com/support/kb/questions/1048/ http://www.interspire.com/support/kb/questions/1048/ This warning means your web hosting provider or server administrator has chosen to disable one or more PHP functions used by Website Publisher.To allow Website Publisher to function properly you w ... Gwilym Evans Thu, 27 Nov 2008 22:05:30 GMT http://www.interspire.com/support/kb/questions/1045/ http://www.interspire.com/support/kb/questions/1045/ To delete an image you have uploaded to Website Publisher, open up an editor interface for any piece of content by either editing an existing article (blog, web page, news) or by creating a new on ... Gwilym Evans Mon, 17 Nov 2008 23:21:10 GMT http://www.interspire.com/support/kb/questions/1043/ http://www.interspire.com/support/kb/questions/1043/ There can be several causes for this, we will attempt to address each one as we find them. Most of the time however, this will come down to a browser- or server-related issue that we are unable to ... Gwilym Evans Mon, 17 Nov 2008 00:48:03 GMT http://www.interspire.com/support/kb/questions/1042/ http://www.interspire.com/support/kb/questions/1042/ Upgrading from a much older version to the latest version of Website Publisher may result in some features, panels or snippets disappearing or malfunctioning. The most likely cause of this is that ... Gwilym Evans Fri, 14 Nov 2008 03:51:26 GMT http://www.interspire.com/support/kb/questions/1040/ http://www.interspire.com/support/kb/questions/1040/ When the Contact Us form is submitted, the contents of the form will be emailed to each of the email addresses configured in your Website Settings.This setting can be found in your control panel u ... Gwilym Evans Wed, 12 Nov 2008 23:41:28 GMT http://www.interspire.com/support/kb/questions/1039/ http://www.interspire.com/support/kb/questions/1039/ It's possible that the articles are not configured to be currently displayed on the front end. Please check the following on each of the articles (news, blogs) in question. For articles, these opt ... Gwilym Evans Wed, 12 Nov 2008 02:21:15 GMT http://www.interspire.com/support/kb/questions/1038/ http://www.interspire.com/support/kb/questions/1038/ This is a known issue with the current versions of Website Publisher 4 and will hopefully be addressed in a future minor update.Authors who have permission to manage comments but only for their ow ... Gwilym Evans Tue, 11 Nov 2008 23:37:08 GMT http://www.interspire.com/support/kb/questions/1037/ http://www.interspire.com/support/kb/questions/1037/ Its possible this is a result of 'robots' or search engine crawlers submitting the 'forgot password' URL. To guide them as to what not to crawl, you have can have a robots.txt file. This file sho ... Jordie Bodlay Tue, 11 Nov 2008 22:53:43 GMT http://www.interspire.com/support/kb/questions/1035/ http://www.interspire.com/support/kb/questions/1035/ In Website Publisher version 4.5.11, a feature was introduced that allows you to restore your contact form HTML to it's original state should you ever need to.This feature can be found in your con ... Gwilym Evans Tue, 11 Nov 2008 22:37:18 GMT http://www.interspire.com/support/kb/questions/1034/ http://www.interspire.com/support/kb/questions/1034/ The following are common causes of this issue.The "Web Site URL" or "Application Path" settings in your control panel are incorrect, which is causing the required Javascript files to not be includ ... Gwilym Evans Tue, 11 Nov 2008 22:30:44 GMT http://www.interspire.com/support/kb/questions/836/ http://www.interspire.com/support/kb/questions/836/ 1and1 Hosting uses multiple levels of php. PHP 4 has register_globals set to ON (causes issues with Website Publisher). With PHP 5, register_globals is by default OFF. To switch from PHP 4 to ... Jordie Bodlay Thu, 24 Apr 2008 06:29:37 GMT http://www.interspire.com/support/kb/questions/807/ http://www.interspire.com/support/kb/questions/807/ Problem: You have register_globals turned 'on' on your host but wish to disable it, or you are seeing this error message in your Website Publisher dashboard:'register_globals' for PHP is currently ... Jordie Bodlay Mon, 07 Apr 2008 01:24:38 GMT http://www.interspire.com/support/kb/questions/791/ http://www.interspire.com/support/kb/questions/791/ To update the database details for Interspire Website Publisher open the /admin/includes/config.php file for editing and the database settings will look like: $GLOBALS["AL_CFG"]["dbUser"] = 'us ... Jordie Bodlay Wed, 26 Mar 2008 01:40:42 GMT http://www.interspire.com/support/kb/questions/779/ http://www.interspire.com/support/kb/questions/779/ If author pictures are not displaying on individual articles, check that the author picture is selected for the article's teaser image.You can do this by editing/creating an article and going to t ... Jordie Bodlay Mon, 17 Mar 2008 05:41:20 GMT http://www.interspire.com/support/kb/questions/727/ http://www.interspire.com/support/kb/questions/727/ If your copy of Interspire Website Publisher is located in a sub-folder (e.g. http://www.example.com/websitepublisher/) and you want to move it to another sub-folder (e.g. http://www.example.com/a ... Jordie Bodlay Mon, 11 Feb 2008 05:12:42 GMT http://www.interspire.com/support/kb/questions/627/ http://www.interspire.com/support/kb/questions/627/ This is most likely because you have cache turned on in Interspire Website Publisher. To clear the cache, or turn it off, login to your control panel and go to the Settings Page. Click on the 'Mis ... Eddie Machaalani Mon, 19 Nov 2007 05:44:58 GMT http://www.interspire.com/support/kb/questions/618/ http://www.interspire.com/support/kb/questions/618/ .htaccess support for ISAPI_Rewrite was introduced in version 3, and isn't available in the Lite version.If you need to use .htaccess instead of the httpd.ini for rewriting in Interspire Website P ... Allan Shone Thu, 01 Nov 2007 07:02:44 GMT http://www.interspire.com/support/kb/questions/560/ http://www.interspire.com/support/kb/questions/560/ In the file lib/general.php, find the function ResizeGDImages(). In that function will be the lineif(!(imagejpeg($img_des,$NewLocation))){The quality ranges from 0 (worst) to 100 (best) To change ... Rodney Amato Wed, 08 Aug 2007 01:50:55 GMT http://www.interspire.com/support/kb/questions/532/ http://www.interspire.com/support/kb/questions/532/ Problem: Receiving a 404 error or links aren't working on your Interspire Website Publisher.This is a URL rewriting problem. You can read more by clicking here to view another knowledge base entry. Eddie Machaalani Tue, 17 Jul 2007 02:59:57 GMT http://www.interspire.com/support/kb/questions/519/ http://www.interspire.com/support/kb/questions/519/ The reason for this is most likely how you've mapped the categories for iSnare and your own together. If you go to Settings > Receive Articles and look down the bottom under 'Mapped Categories ... Scott Tedmanson Fri, 13 Jul 2007 02:40:09 GMT