Email Marketer Features FAQ:
How do I get around the message, “This link has been disabled by the Administrator.”?
To enable the different "help" links follow these steps:
- Go to User Accounts, click “Edit” for the account experiencing the issue
- Scroll down and select the box, “Yes, enable help and knowledge base links”
Can I have custom fields like First name, Last name, Address in my subscription forms?
Yes, Interspire Email Marketer has the capability of allowing you to create unlimited "Custom fields" including names, addresses, dates and more. Simply select the "Manage Custom Fields" option (In the ‘Newsletter’ drop down menu) to create, edit and delete your custom fields.
Once you have created your custom fields, create a new subscription form (or edit your existing form) and select the custom fields you wish to include.
Once you have done that, you’ll need to "Get HTML" for the subscription form and copy the new form HTML to your website.
To insert Custom Fields into your newsletter or autoresponder click on the "Insert Custom Field" link underneath the WYSIWYG HTML editor (HTML emails) or underneath the Text Area (Text emails). A popup window will appear asking you to select which Custom Field you’d like to include.
How do I remove the Email Marketing Tips that are displayed in the control panel?
You can remove the email marketing tips in the control panel by unselecting the "Show Info Tips" option in the "User Settings" tab of that user’s account settings.
Does Interspire Email Marketer use CAPTCHA on subscription forms and other?
Yes, Interspire Email Marketer can generate a CAPTCHA verification that users will be ask to enter in to make sure that a human being is filling in the form. This is to stop automated submissions and ‘SPAM bots’.
To turn on CAPTCHA, simply select the option when creating your forms.
Interspire Email Marketer uses the PHP Graphics library GD to create the CAPTCHA image but can also use an alternative method if it does not detect GD installed on your server.
Can I have a subscription form on my clients web site, and have Interspire Email Marketer installed on my web server?
Yes, Interspire Email Marketer allows you to have seamless integration with your clients websites, so you can have subscribe and unsubscribe forms on your clients web sites, but still have the core Interspire Email Marketer files on your web server.
To create forms you simply need to select Manage Forms from the control panel on the index page of Interspire Email Marketer or from the text links in the top right of the application.
Simply follow the steps for creating a form and when you have completed this copy and paste the HTML into your website where you want it.
How do I display my newsletter archives on my site?
To display newsletter archives on your web site, copy the iem/archives.php file to your site. This file will read the RSS feed that’s built into Interspire Email Marketer and display your newsletter archives on your website.
You’ll need to edit the archives.php file to change ‘XML_URL’ to point to your Interspire Email Marketer URL. (Instructions are provided inside the archives.php file)
You can also modify the look and feel by editing the archives.php file.
Is it possible to have different sender addresses/names on e-mails?
Yes. When you set up a user, a contact list and again when you are sending out an email you are given the opportunity to set any name and email address that you wish for the contacts to receive mail from.
Interspire Email Marketer will then send the email out with the From and Reply-To headers set to your preference.
Each user can set up their own details and even change them for individual sends.
Does Interspire Email Marketer have a subscription management page where the contacts can manage their subscriptions to different lists?
Yes. This can be done by creating a ‘Modify Details’ form and allowing the contact to modify their details.
You can set the form to allow users to modify details for multiple contact lists or just the one.
How do I stop all my users seeing all the contacts and contact lists?
By default, each user in Interspire Email Marketer can only see the contact lists and contacts that belong to them. If they can see each others lists and contacts, it means you’ve accidently given the users the wrong permissions.
In the User Settings options under the section called ‘ Contact List Access Permissions’ you can specify what access to give different users.
Simply set the option to ‘Users own lists plus the following’ and then if you like you can also select additional lists they have access to.
Why would I want to create multiple users?
In Interspire Email Marketer you can create multiple user accounts. Within these accounts you can set different permission levels, grant access to different templates, contact lists etc.
This can be useful if you wish to create accounts so that your employees can have access to their respective departments such as an account that can only design your templates and email layout etc and another account that can then manage the contact lists and send emails to those contact lists.
You can also resell Interspire Email Marketer to other clients, allowing them to login to your application as another user so that they can send out their own personal contact lists.
Can several list managers log on and manage their lists separately?
Of course. This is one of the major features of Interspire Email Marketer.
You can set up many user accounts that have different permissions to limit available features such as different contact lists or having template managers as well as users that can only edit send emails but not set up autoresponders.
The combinations are endless.
Can I setup Interspire Email Marketer with multiple users with their own contact lists and newsletters?
Of course. Interspire Email Marketer is a multi-user application, that allows you to create users that can manage their own contact lists, newsletters and other functionality. Users are created in the ‘users’ section that you can browse to using the link in the top right of your installation.
A user must have sufficient privileges to be able to create and edit users.
By creating users and giving them their own access, you can offer Interspire Email Marketer as a hosted solution to multiple clients, as it does not need to be installed on the clients website, but instead can be installed in a single location (such as your web site) and your clients can login and manage their email marketing from there.
Emails sent from Interspire Email Marketer can be easily configured to come from your clients own email address / domain name. No additional scripts or code are needed to be added to your clients website, all sending, link tracking etc is handled inside Interspire Email Marketer.
Are contacts deleted or are they still tracked in the system when they unsubscribe from a contact list?
When a contact unsubscribes from your contact list their status is changed to inactive.
This way you can still store all your information on the user that you have collected and if they wish to rejoin your contact list they can pick up from where they left off.
I tried to send an Email Campaign and I was told there were no contacts when I know there are. Why?
When you add a contact to a list they will have certain criteria attached to them. Custom fields, email address and the format of email that they wish to receive (HTML, Text or Both)
If you are trying to send to a list that you know has contacts in it and are receiving a notice saying that there are not any contacts, the most likely problem is that you have filtered by a criteria that your users are not.
The most common of this is filtering by HTML when your users are all subscribed as Text or visa versa.
Check your filtering for the send and then check what your contacts are listed as wishing to receive.