BigCommerce - Hosted Ecommerce Software by Interspire

Interspire Forum

 
Go Back   Interspire Forum > Interspire Email Marketer Community Forum > Customization and Integration > Bounce Rules

Reply
 
Thread Tools Display Modes
  #1  
Old 05-19-2010, 05:23 PM
admin@pculture.org
Guest
 
Posts: n/a
Question Bounce integration with SendGrid

We are using SendGrid for delivery of our email campaigns. Unfortunately, SendGrid inserts their own Return-Path header into delivered emails, like this:

Return-Path:

This has the effect of overriding Interspire's bounce processing. To use Interspire's bounce processing, it appears that we need to set up a custom integration using SendGrid's event notification API to forward bounces to our Interspire bounce inbox.

Has anybody built this integration already or do you see a better approach to integrating bounce processing with SendGrid?
Reply With Quote
  #2  
Old 02-12-2011, 09:00 AM
Teneo + Teneo is offline
Interspire Customer
 
Join Date: Feb 2009
Location: Brugges
Posts: 630
Default

What a bunch of overload ?
API integration for bounce handling ... that's absurd.

You can find some info on the Wiki : http://wiki.sendgrid.com/doku.php?id=event_api
__________________

PROMO : Signup today for our SMTP Relay services and receive a free license of our MPS Addon !

Bram Van Daele

TENEO SMTP relay services
http://esp.teneo.be

(Contact me directly)
Reply With Quote
  #3  
Old 09-22-2011, 06:24 PM
jason.bonham@citybidz.com jason.bonham@citybidz.com is offline
Junior Member
 
Join Date: Sep 2011
Posts: 2
Default

Over 1,800 views on this thread.

Has Interspire or SendGrid offered up a solution yet?
Reply With Quote
  #4  
Old 09-25-2011, 02:35 PM
vimmaniac + vimmaniac is offline
Interspire Customer
 
Join Date: Apr 2011
Location: Bangladesh
Posts: 87
Send a message via Skype™ to vimmaniac
Default

Sendgrid offers SMTP API, where you can add a custom header X-SMTPAPI and put in it the listid, subscriberid, date etc. as a json encoded string. You can do this by patching one or two interspire files. When an email bounces, you can get the bounce notification with sendgrid event api, and get the listid, subscriberid etc. details as custom parameters. Then you can call interspire bounce api to insert these details to update your bounce stat.
__________________
Sysadmin/Postmaster
Reply With Quote
  #5  
Old 01-26-2012, 01:50 AM
mylesagnew + mylesagnew is offline
Interspire Customer
 
Join Date: Jan 2012
Posts: 6
Default I had this a Sendgrid Intergration Developed

I had a programmer add it to my IEM however it was custom mode which was over written with and update.

It basically added all sendgrid spam email addresses list to the supression list.

And delete/bounced those emails in the sendgrid list to th IEM list (all)

I'm hoping to get it developed as an addon to stop the upgrade issue.

See this post.
https://www.interspire.com/forum/showthread.php?t=18970

Last edited by mylesagnew; 01-26-2012 at 01:51 AM.. Reason: typo's
Reply With Quote
  #6  
Old 07-20-2012, 10:22 PM
Jesse7
Guest
 
Posts: n/a
Talking

I have the same problem. Send Grid prevents me from cleaning out bad and bounced emails from Interspire. This is a MAJOR problem. I will probably switch to Amazon's Simple Mail System instead simply because of this.

But in the meantime, does anyone have step-by-step instructions to solve this?

Quote:
Sendgrid offers SMTP API, where you can add a custom header X-SMTPAPI and put in it the listid, subscriberid, date etc. as a json encoded string. You can do this by patching one or two interspire files. When an email bounces, you can get the bounce notification with sendgrid event api, and get the listid, subscriberid etc. details as custom parameters. Then you can call interspire bounce api to insert these details to update your bounce stat.
Like this sounds good, but is a little vague.

If I can't get this solved in the next few weeks, Send Grid will have to get kicked.
Reply With Quote
  #7  
Old 07-20-2012, 10:42 PM
Teneo + Teneo is offline
Interspire Customer
 
Join Date: Feb 2009
Location: Brugges
Posts: 630
Default

Why make it so difficult ? We have tens of Interspire customers relaying via our SMTP Relay service and they just get normal plain regular bounces ...

If you need a solution Jesse, please feel free to get in touch with me.
__________________

PROMO : Signup today for our SMTP Relay services and receive a free license of our MPS Addon !

Bram Van Daele

TENEO SMTP relay services
http://esp.teneo.be

(Contact me directly)
Reply With Quote
  #8  
Old 07-22-2012, 12:22 AM
jacobspaulsen + jacobspaulsen is offline
Interspire Customer
 
Join Date: Jun 2012
Location: Denver, CO
Posts: 144
Default

With SendGrid you can just go into the settings and tell it to forward all bounces to your bounce email account. This way the bounce is being logged both by SendGrid and your application.
Reply With Quote
  #9  
Old 09-06-2012, 02:47 PM
marian.anghelache.pf + marian.anghelache.pf is offline
Interspire Customer
 
Join Date: Sep 2012
Posts: 2
Default

This seems to be a common problem.

We are having the same problem processing bounced emails from 3rd party SMTP (mailjet). The main problem is that we don't know the list_id of that bounced subscriber.

We have implemented a server-side endpoint url to interpret all Mailjet events, so in case of a bounced email, that email address is reported to our script and further is sent to interspire API for deleting that subscriber. The real problem is that we don't know from mailjet what list_id is assigned for that bounced email.

Is any way to configure Interspire to send the list_id together with the email addresses to MailJet?
Reply With Quote
  #10  
Old 04-09-2014, 06:05 PM
vimmaniac + vimmaniac is offline
Interspire Customer
 
Join Date: Apr 2011
Location: Bangladesh
Posts: 87
Send a message via Skype™ to vimmaniac
Thumbs up Addon - Sendgrid Bounce Processor for IEM

We, the Vimmaniacs have developed an addon for handling bounces with Sendgrid SMTP. The addon supports list-wise suppression.

For more info:

https://www.interspire.com/forum/sho...3659#post93659

http://vimmaniac.com/product/softwar...gration_addon/

Contact Us: http://vimmaniac.com/support
__________________
Sysadmin/Postmaster
Reply With Quote
Reply

Tags
bounce, sendgrid

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On

Forum Jump