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  #1  
Old 05-03-2012, 03:52 PM
Scott Smithwick (Interspire Staff) Scott Smithwick (Interspire Staff) is offline
Customer Service
 
Join Date: Jul 2008
Location: Austin
Posts: 169
Default Website Publisher Being Discontinued On July 1st

As you may know if you’ve been following along, our focus lately has been on BigCommerce, which is our SaaS e-commerce offering. BigCommerce has been growing extremely fast since it was launched in 2009 and it’s now very close to reaching 25,000 clients.

When we launched Interspire back in 2003, SaaS was still a new concept and our focus, much like everyone else’s was on perpetually licensed (or “behind the firewall”, as it’s now called) software. Since then, times have of course changed and now most software is delivered on-demand.

As a result, today we’re announcing that on July 1st 2012 we will be discontinuing the following products:

Interspire Shopping Cart
Interspire Knowledge Manager
Interspire Website Publisher

This means that up until July 1st you will still be able to purchase licenses of these products, however on July 1st we will no longer be selling new licenses, upgrades or extra maintenance.

All existing clients will continue to receive support until their maintenance period expires, however after July 1st there won’t be an option to extend or renew any maintenance period.

If you are an Interspire Shopping Cart customer and would like to switch to BigCommerce, then please go here to learn more. We have partners dedicated to assisting with the migration process and you can look forward to dozens of new features which are part of BigCommerce.

Thank you for supporting the Interspire products over the years and we hope they’ve helped you grow your business and revenues. Our focus moving forwards is on BigCommerce and really empowering business owners to take advantage of our SaaS e-commerce offering to grow their business.
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Scott Smithwick
Interspire Manager
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  #2  
Old 05-24-2012, 08:32 PM
blikje + blikje is offline
Interspire Customer
 
Join Date: May 2004
Posts: 44
Thumbs down

Quote:
Originally Posted by Scott Smithwick (Interspire Staff) View Post
As you may know if you’ve been following along, our focus lately has been on BigCommerce, which is our SaaS e-commerce offering. BigCommerce has been growing extremely fast since it was launched in 2009 and it’s now very close to reaching 25,000 clients.

When we launched Interspire back in 2003, SaaS was still a new concept and our focus, much like everyone else’s was on perpetually licensed (or “behind the firewall”, as it’s now called) software. Since then, times have of course changed and now most software is delivered on-demand.

As a result, today we’re announcing that on July 1st 2012 we will be discontinuing the following products:

Interspire Shopping Cart
Interspire Knowledge Manager
Interspire Website Publisher

This means that up until July 1st you will still be able to purchase licenses of these products, however on July 1st we will no longer be selling new licenses, upgrades or extra maintenance.

All existing clients will continue to receive support until their maintenance period expires, however after July 1st there won’t be an option to extend or renew any maintenance period.

If you are an Interspire Shopping Cart customer and would like to switch to BigCommerce, then please go here to learn more. We have partners dedicated to assisting with the migration process and you can look forward to dozens of new features which are part of BigCommerce.

Thank you for supporting the Interspire products over the years and we hope they’ve helped you grow your business and revenues. Our focus moving forwards is on BigCommerce and really empowering business owners to take advantage of our SaaS e-commerce offering to grow their business.
So finally you are admitting that you discontinue IWP, while in fact you stopped supporting it years ago. Support has been really crappy and way too expensive. I can understand your choice for moving into SaaS since it's a big market, but you soon forgot the customers who made your company have the funds to invest in BigCommerce in the first place. You shouldn't have ignored us, or take weeks to respond to a support ticket (after releasing one crappy update after another), if you responded at all. That is the wrong attitude to go with, no matter how big you've grown. I hope for you that you don't forget that it's the customers that make your business...

P.s. Scott: I am targeting this at you personally, it's your management who made these "wise" choices.
  #3  
Old 08-17-2012, 09:09 AM
AllanGardyne + AllanGardyne is offline
Junior Member
 
Join Date: Sep 2011
Location: Gold Coast, Australia
Posts: 4
Default

Do you have any recommendations for Website Publisher users who want to migrate to another CMS? Drupal, Joomla, something else?

Do you know of users who have done this successfully?

Which CMS which be most likely to provide the least hassle during a migration?

Any tips on how to avoid hassles when migrating to another CMS?

Thanks
  #4  
Old 08-21-2012, 12:27 AM
AllanGardyne + AllanGardyne is offline
Junior Member
 
Join Date: Sep 2011
Location: Gold Coast, Australia
Posts: 4
Default

Hey, those were serious questions I asked, very politely, especially considering the circumstances I'm in. Can someone at Interspire answer them please?

Here's the background...

I own a website that has had a broken search facility and a broken sort order, ever since we did a so-called "upgrade" to the latest version of Interspire Website Publisher a year ago. I recently paid for another 12 months of "maintenance" but that apparently does not entitle me to the type of support that will get these very serious problems fixed.

What are you other Website Publisher customers doing? Which CMS are they switching to? Any advice would be very much appreciated.
  #5  
Old 08-22-2012, 02:27 AM
KDGPM + KDGPM is offline
Interspire Customer
 
Join Date: May 2009
Posts: 2
Default

Your question is a little tough without an idea of your site structure, knowledge and access to technical support etc.

I would start by asking your web developer if you have worked with one, as they should have an idea of your requirements and some recommendations based on hands-on experience with the other systems.

If you've got a relatively light-weight site and/or you have some programming knowledge I'd recommend looking into Wordpress as most structures are possible with the right plugins and a bit of work. Plenty of good development shops selling pre-built templates around that can provide a lot of value in a redesign too.

If it's a more complex implementation I'd really recommend looking around for a developer to assist in selecting a solution as picking the right one for the job will make life much easier in the future.
  #6  
Old 08-23-2012, 02:26 PM
AllanGardyne + AllanGardyne is offline
Junior Member
 
Join Date: Sep 2011
Location: Gold Coast, Australia
Posts: 4
Default

Hi KDGPM, Thank you!

The site I'm talking about is the one in my profile, AssociatePrograms.com, which has a forum, directory, knowledgebase and articles, each section handled by a different script, and all cobbled together to look like one site. The programmer who did this is not available.

I'm looking for a replacement for WebsitePublisher, which handles about 900 articles, with categories and sub-categories. I'd really like to maintain the existing URL structure if possible because I already have a LOT of 301 redirects, and rewrite rules, after previous site re-designs over the years.

I've read "You can do anything with WordPress." Do you think it could be used in this case?

I'd really appreciate any advice, or tips on where to go for advice.
  #7  
Old 09-24-2012, 07:59 AM
systeminsight
Guest
 
Posts: n/a
Default

I too am looking for a replacement for IWP (and maybe all the others now) and want to find the "nearest" thing to IWP. If there isn't one then why stop selling it? I understand that you might want to do other things now but if you would still sell it (without support) then your existing customers (which as the post above rightly say "put you where you are now") would not feel like they have been left high and dry.

Can you imagine what a very happy customer (like me) would feel after being just "dropped" about your other products?

It's not my business but IWP is a great product and if you don't have anything similar then even offer it for free (you might get people buy into your other products?)

To be honest I think it's not the best business decision ever made.

I have 5 sites which use Interspire products and until you stopped me from spending money with you I was quite happy

Regards

Stuart
  #8  
Old 07-19-2013, 01:56 PM
PaulPreston + PaulPreston is offline
Interspire Customer
 
Join Date: Jul 2013
Posts: 2
Default

We have had the same problem few months back. After months of research we have picked wordpress extension called Jigoshop. It has professional support, its reliable, SEO optimised + Migration is easy with product import/export plugin.
 

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