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Old 06-10-2017, 12:30 AM
tony2476 + tony2476 is offline
Junior Member
Join Date: Jun 2017
Location: BC, Canada
Posts: 1
Exclamation Triggers Fail with Bad Email Address

We have hundreds of users in our IEM system using triggers to send out birthday e-cards to clients every month.

We recently discovered a bug in IEM 6.1.7 that completely clogged the trigger queue which in turn affected every user in our system.

Where was one bad email address in one contact list that contained a "." after the extension (ie: .com. ).

So on the day that this one contact was supposed to receive their birthday e-card the trigger failed because of the bad email address.

From that point forward NO birthday e-cards for any users in our IEM system where delivered during the next 90 days ( until we discovered the problem ).

I am wondering if any other IEM user has figured out a work-around for this bug.

I am looking for a way to prevent any user from saving an email address that contains any punctuation characters ( ie. . or , ) after the extension of an email address.

If I can figure out how to prevent this type of human error then we won't have to worry about a single bad email address completely crashing our triggers for every user in our IEM system.
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Old 08-24-2017, 04:40 PM
Teneo + Teneo is offline
Interspire Customer
Join Date: Feb 2009
Location: Brugges
Posts: 630

I would suggest adding your customer "Verify" procedure in the PHP files for signup. And only return true result if it complies with your specific processes.

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Bram Van Daele

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(Contact me directly)
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Old 01-29-2018, 03:18 PM
apousb + apousb is offline
Interspire Customer
Join Date: May 2006
Location: Barcelona
Posts: 53
Default You have to validate emails

Hi Tony,

Teneo is right the only way is to validate all emails. For new customers you can use double "opt-in" but for already registered users I will recommend a validation service like Verificar Emails.

We are creating new addon to allow that inside Interspire. In addition to avoid blocking on queues you will have better email delivery rates by eliminating bad addresses or spam trap mails.


From Barcelona to the World - Email Marketer Specialist - We provide full Interspire maintennace -

Our Addons&Services:

- Full Interspire Upgrade Service

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- Google Analytics Integration

- News Segments

- Drag&Drop editor

- Advanced Autoresponders and Triggers

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bug, email address, queue, triggers

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