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  #1  
Old 02-27-2010, 07:08 AM
Dan + Dan is offline
Interspire Customer
 
Join Date: May 2009
Posts: 3
Question All digital downloads failing after upgrade.

Hello,

I maintain a site for a client that has over 800 digital product files and no physical products. The site has run well this past year with version 5.0.6.

Recently we upgraded to 5.5.2. Since then, all downloads fail after 1.7mb progress. The download appears to complete normally, but the file size verifies its only partially received.

The site is hosted on a windows server, all configurations related to timeouts, maximum execution times, file sizes, Etc., have not changed since the original configuration.

We have done extensive testing on this issue. We create a test product with a product file size under 1.5 mb and they download fine. Unfortunately, all products on my client's site are in excess of 2 mb.

We are now on version 5.5.4 but the downloads still fail. At this point, the site is 100% down as all downloads fail.

I would like to hear from anyone else who uses their cart exclusively for digital download products. Are your large product files downloading correctly? Have you upgraded to 5.5.4 yet?

Thanks.
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  #2  
Old 03-21-2010, 06:31 PM
twinkler + twinkler is offline
Interspire Customer
 
Join Date: May 2009
Posts: 22
Default

Dan:

Downloads work for me at 2.9 MB and using version 5.2.2 of the shopping cart.

If you resolved the issue, please post the solution for others.
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  #3  
Old 03-22-2010, 06:23 AM
t.granger t.granger is offline
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Join Date: Jan 2010
Posts: 42
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Quote:
Originally Posted by twinkler View Post
Dan:

Downloads work for me at 2.9 MB and using version 5.2.2 of the shopping cart.

If you resolved the issue, please post the solution for others.
Thanks for the share. I'll keep an eye for the solution.
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  #4  
Old 03-22-2010, 12:45 PM
twinkler + twinkler is offline
Interspire Customer
 
Join Date: May 2009
Posts: 22
Default

See also my post here:
http://www.interspire.com/forum/showthread.php?t=13130

about downloads not working because of time-outs. The issue was solved at the web server end.

I hope Dan solved his issue.
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digital download, download, error, failing

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