BigCommerce - Hosted Ecommerce Software by Interspire

Interspire Forum

 
Go Back   Interspire Forum > Interspire Email Marketer Community Forum > Customization and Integration > Bounce Rules

Reply
 
Thread Tools Display Modes
  #1  
Old 03-19-2010, 01:38 PM
Teneo + Teneo is offline
Interspire Customer
 
Join Date: Feb 2009
Location: Brugges
Posts: 630
Thumbs up HOWTO : Debugging bounce problems

Since there are a lot of issues in the field of bounce handling , I thought it would be convenient to repeat a commonly overlooked feature : the bounce debug log

To get further in depth information about your bounce handling problem , you can activate the Bounce debug mode. This will create a debug log in your /admin/temp folder in which you can find much more detailed information.

This is how you activate debugging mode :

You can enable debugging by editing the following line, at about line 40 of the /admin/functions/api/bounce.php file:

var $Debug = false;

Change this line to the following:

var $Debug = true


Next time Bounce processing is ran , the file will be created.

Bram Van Daele
TENEO SMTP Service : http://esp.teneo.be
Reply With Quote
  #2  
Old 04-26-2011, 08:08 PM
SarahKate + SarahKate is offline
Interspire Customer
 
Join Date: Apr 2011
Posts: 6
Default

This might be basic, but I am new to this program and had someone add this functionality so we could trouble-shoot our bounce issues. Can you tell me where I can find this log now that it is being created?
Reply With Quote
  #3  
Old 04-26-2011, 09:03 PM
John T (Interspire Staff) + John T (Interspire Staff) is offline
Interspire Staff
 
Join Date: Oct 2010
Location: Austin, Texas
Posts: 129
Default

The log will be generated in the folder /emailmarketer/admin/temp/ on the server where the application is installed.
__________________
Software Engineer
http://www.interspire.com
Reply With Quote
Reply

Tags
bounce debug handling

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On

Forum Jump