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Old 03-19-2010, 12:38 PM
Teneo + Teneo is offline
Interspire Customer
Join Date: Feb 2009
Location: Brugges
Posts: 630
Thumbs up HOWTO : Debugging bounce problems

Since there are a lot of issues in the field of bounce handling , I thought it would be convenient to repeat a commonly overlooked feature : the bounce debug log

To get further in depth information about your bounce handling problem , you can activate the Bounce debug mode. This will create a debug log in your /admin/temp folder in which you can find much more detailed information.

This is how you activate debugging mode :

You can enable debugging by editing the following line, at about line 40 of the /admin/functions/api/bounce.php file:

var $Debug = false;

Change this line to the following:

var $Debug = true

Next time Bounce processing is ran , the file will be created.

Bram Van Daele
TENEO SMTP Service :
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Old 04-26-2011, 07:08 PM
SarahKate + SarahKate is offline
Interspire Customer
Join Date: Apr 2011
Posts: 6

This might be basic, but I am new to this program and had someone add this functionality so we could trouble-shoot our bounce issues. Can you tell me where I can find this log now that it is being created?
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Old 04-26-2011, 08:03 PM
John T (Interspire Staff) + John T (Interspire Staff) is offline
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Join Date: Oct 2010
Location: Austin, Texas
Posts: 129

The log will be generated in the folder /emailmarketer/admin/temp/ on the server where the application is installed.
Software Engineer
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bounce debug handling

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