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  #1  
Old 08-11-2011, 12:27 AM
avermat + avermat is offline
Interspire Customer
 
Join Date: Feb 2010
Posts: 7
Default "Modify Details" not working

Our modify details form doesn't change my information after I fill out the form.

I've created a modify details form for users to change their email address and associated it with our email list. I then add it as a link in our newsletter campaigns we send out.

When I receive my email campaign I try to test it out by changing my details. I get a message saying that I was successful, HOWEVER, it doesn't actually change my email address in the system.

What could be causing this? We've been receiving complaints that people can't change their email address even though they think it has been successful.
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  #2  
Old 08-11-2011, 10:41 AM
masilon + masilon is offline
Interspire Customer
 
Join Date: Jan 2004
Posts: 170
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Which version are you running ? We had a similar problem few versions ago, solved applying a patch or updating to latest version. Now it works correctly.
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  #3  
Old 08-11-2011, 05:18 PM
avermat + avermat is offline
Interspire Customer
 
Join Date: Feb 2010
Posts: 7
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We are running version 6.0.2.
Which version were you using?
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  #4  
Old 08-12-2011, 08:09 AM
masilon + masilon is offline
Interspire Customer
 
Join Date: Jan 2004
Posts: 170
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Same version so we probably applied a patch taken from ex bug tracking site. Ask John.
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  #5  
Old 08-31-2011, 02:34 PM
Mattiason + Mattiason is offline
Interspire Customer
 
Join Date: Aug 2011
Posts: 4
Default Same problem in 6.1.0 ("Modify Details" not working)

Not able to ask John.. Can someone post the patch? THnx!
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  #6  
Old 08-31-2011, 03:53 PM
avermat + avermat is offline
Interspire Customer
 
Join Date: Feb 2010
Posts: 7
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Same here, I'm still in need of the fix. Anybody??
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  #7  
Old 09-07-2011, 08:03 PM
avermat + avermat is offline
Interspire Customer
 
Join Date: Feb 2010
Posts: 7
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So I figured out what was causing the problem.

Go to Settings > Application Settings

Make sure to check the box "Yes, allow contacts to modify their own emails when they use Modify details form."
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  #8  
Old 09-20-2011, 04:41 PM
Mattiason + Mattiason is offline
Interspire Customer
 
Join Date: Aug 2011
Posts: 4
Default

Still not working here. The checkbox is marked, but when I dubbelcheck if the modifications are changed in the Interspire database nothing is changed...
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change email address, form, modify details

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