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  #1  
Old 02-18-2016, 03:14 PM
jeanvs + jeanvs is offline
Interspire Customer
 
Join Date: Feb 2016
Posts: 2
Default How to use segments to identify specific users

Hi,

Is it possible to use segments in order to identify users who have opened AND/OR clicked a specific campaign?

At the moment when I go to the segments menu, in the "segment rules" I can pick "has opened email campaign" however I can't specify which campaign specifically.

I find this behaviour very limiting as if I could combine the "has opened" rule with "has clicked" on rules I could reach this goal which sounds really basic for segmentation purposes.

Thanks for your help
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  #2  
Old 02-19-2016, 01:42 PM
jacobspaulsen + jacobspaulsen is offline
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Join Date: Jun 2012
Location: Denver, CO
Posts: 144
Default

It is frustrating. I think Interspire should also allow that one could create segments that include both and as well as or statements. "If this and this OR if this and this"

You could use an advanced trigger to add contacts to a new contact list based on having opened a specific campaign or having clicked a specific link in a campaign.
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  #3  
Old 03-11-2016, 04:40 PM
apousb + apousb is offline
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Join Date: May 2006
Location: Barcelona
Posts: 53
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Hi jeanvs,

The standard version of IEM allows to do that. You can choose which campaign or link you would like to use. Just use the drop down menu on the right field.

With some patient adding new filters to the segment is not difficult check admin/functions/api/segments.php

Combining the AND OR functionality it also can be do but you will have to modify the interface and that's not going to be as easy as first step. Good luck ;-)




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