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I receive an Internal Server Error or HTTP 500 message when visiting my site.

If you've just installed the Interspire Shopping Cart on your site and you're receiving an Internal Server Error or HTTP 500 error, there are two likely causes:

  1. Your hosting provider's web server's configuration prohibits certain statements in .htaccess files.
  2. Your hosting provider's security settings prohibit PHP scripts with incorrect file permissions from running.
To resolve this issue, follow these steps:
  1. Open the .htaccess file, located in the root directory of your site.
  2. Edit the first line, that reads "Options -MultiViews +FollowSymlinks -Indexes" and change it to "# Options -MultiViews +FollowSymlinks -Indexes"
  3. Save the file and try again to load your site. If your site loads correctly now, disregard the following steps.
  4. Using your FTP client, ensure none of the files and directories on your site are set to the permissions 666 or 777. The permission setting 755 or 644 will work.
  5. After checking and fixing any incorrect file permission settings, try again to load your site.
  6. If your site still displays the Internal Server Error message, contact your hosting provider and ask them to confirm that the Internal Server Error message is not related to your .htaccess file or any of your file permission settings.
  7. If, after contacting your hosting provider, your site still displays this message, please open a support ticket with us. Ask your hosting provider for any error logs relating to the Internal Server Error message and make sure to include or attach them with your support ticket.

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