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End-of-Life FAQ

Answers to questions about Shopping Cart, Knowledge Manager and Website Publisher Being Discontinued

Q. Will my software stop working on July 1st, 2012?

A. Your software is PHP software that runs from your own webserver, so you have control over the software functioning. Your software has no dependencies on Interspire servers, so your software will continue to function as-is at the same URL it was licensed to.

Q. When is the last day I can purchase a new license?

A. July 1st, 2012

Q. When is the last day I can renew support?

A. July 1st, 2012. The option to Open a Support Ticket will be removed on July 1st, 2013.

Q. When is the last day I can purchase an upgrade to a different edition (Starter/Professional/Ultimate)?

A. July 1st, 2012

Q. When is the last day I can purchase additional KnowledgeManager users?

A. July 1st, 2012

Q. When is the last day I can purchase an installation/upgrade service?

A. July 1st, 2012

Q. When is the last day I can generate or change a license key?

A. License key changes are only available with current support. License key changes will be unavailable after July 1st, 2013.

Q. When is the last day I can download the software?

A. Software downloads are only available with current support. Software downloads will be unavailable after July 1st, 2013.

Q. How can I migrate from Shopping Cart to BigCommerce?

A. If you are an Interspire Shopping Cart customer and would like to switch to BigCommerce, then please go here to learn more. We have partners dedicated to assisting with the migration process and you can look forward to dozens of new features which are part of BigCommerce. If you would prefer to migrate on your own, see this article.

Q. Is there a partner program for BigCommerce?

A. Yes, current Interspire Partners that have not yet signed up for the BigCommerce Program may do so here.


 

 


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