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I received an error like this 'Warning: mkdir(E:Inetpub\vhost\info\httpdocs\kb\attachments\56)' . What does it mean?

This error means that you need to set the permissions on the 'attachments' folder and all sub folders to CHMOD 757 on UNIX servers.

If you are running Interspire Knowledge Manager on an IIS server, then you will need to modify the permissions on the same files but a little differently (since there is no chmod on windows).

On a Windows server running IIS you will need to do things slightly different.

  • Right click on the kb/attachments/ folder and go to the security tab.
  • Click the add button then type in IUSR_ where is the name of the machine you are running IIS on and click the Check Names button. It should complete the name for you.
  • Click ok and tick the Allow modify option in the list. The write option should also become ticked so that the all the allow tickboxes except for Full access and special permissions should be ticked.
  • Click ok.

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