This product was discontinued on July 1st 2012, however all existing customers will continue to receive support as per their maintenance agreement. Learn more.

Feedback

Keep in the loop with various user feedback mechanisms.

Administrators, Contributors and Users - All in a Loop

Administrators, Contributors and Users - All in a Loop

Interspire Knowledge Manager is unsurpassed in the number of feedback mechanisms it includes by default. Accept comments on articles, allow users/visitors to give articles thumbs up and thumbs down rankings, see why a user rated an article negatively, and even allow anonymous article submisission using the integrated workflow system.

Article Comments

While browsing your knowledge base, users can quickly and easily leave comments on specific articles. These comments can be set to auto-approve and displayed immediately, or to pending so they require approval by an administrator before they appear. To eliminate comment spam and automatic submissions, Interspire Knowledge Manager implements various industry standard CAPTCHA techniques, which can off course be disabled from the control panel.

Thumbs Up/Thumbs Down Ratings

Get instant feedback on articles using Interspire Knowledge Manager's "thumbs up/thumbs down" rating system. If someone rates an article as thumbs down, they can tell you why they didn't like the article. All feedback is saved so you can improve your articles based directly on user feedback.

Ratings with feedback text help to:

  • Improve content quality
  • Remove confusing/ambiguous text
  • Find and fix spelling/gramatical errors
  • Keep knowledge base visitors in the loop

Thumbs Up/Thumbs Down Ratings

User Submitted Articles

Interspire Knowledge Manager can also double as a contact form. Feedback from the contact form can either be emailed to a specified email address, or saved in the system as a user submitted article. These articles can then be turned into real articles in your knowledge base with just one click.

User Submitted Articles

Article Update Notifications

Article Update Notifications

Users can subscribe to be notified via email whenever an article is updated. They will receive a short email with a link to view the updated article in your knowledge base. The emails are sent automatically when a change is made to an article.



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