Statistics FAQ

Data graphs or charts are not loading

This is probably because you have mod_security active on your server. To get the charts working you will need to disable it.

One way to do this by creating an .htaccess file in your root Interspire Email Marketer folder with the following contents:

<IfModule mod_security.c>
  # Turn off mod_security filtering.
  SecFilterEngine Off
  # The below probably isn't needed, but better safe than sorry.
  SecFilterScanPOST Off

If this doesn’t work you will need to contact your hosting provider.

I’ve translated Interspire Email Marketer but some characters do not show up. Are they translatable?

Yes. You’ll need to make a couple of minor changes.

Firstly, use the HTML entity of the character in your language files, for example:

define('LNG_Summary_Graph_Unopened', 'Unope˜ned (%s %%)');

Then inside the admin/functions/stats_chart.php search for Arial and change to a different font such as Tahoma or Courier.

Is it possible to track opens/clicks?

When you send emails or autoresponders to users that receive HTML emails you can select the option to track opens. This will make Interspire Email Marketer receive data on what users opened what emails and at what time.

The track link clicks can be tracked for both HTML and Text emails. This will store data on what users clicked what links in what emails at what time.

These statistics are precise down to the minute.

“Open” and “Unique Open”

“Open” is the number of times your email campaign has been recorded open, an email can be opened multiple times, and it will be recorded multiple times.

While “Unique Open” only recorded once for each email.

Example: Contact A open his email 3 times, Contact B open her email 2 times, Contact C open her email 5 times. In thise case there would be:

Open = 10

Unique Open = 3

I don’t see any open or link click statistics in my email campaign statistics. What’s going on?

When you send an email campaign, make sure to select the options:

  • Track Opens and
  • Track Clicks.

If you don’t have these two options selected when you send your email campaign, then your email campaign opens and link clicks will not be tracked.

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