Frequently Asked Questions

Why does Interspire Email Marketer use my Bounce Address instead of my From Address for sending emails? To understand why Interspire Email Marketer does that, you must first understand how sending emails over the Internet really works. When you compose an email in your email client and click “Send”, what the email client does for … Read more

Statistics FAQ Data graphs or charts are not loading This is probably because you have mod_security active on your server. To get the charts working you will need to disable it. One way to do this by creating an .htaccess file in your root Interspire Email Marketer folder with the following contents: If this doesn’t … Read more

Website Forms FAQ Can I subscribe a user to many contact lists at once? Yes. A subscription form can be used to subscribe your visitors to multiple lists by filling out the one form. When creating your subscription form you can select which contact lists to allow users to sign up to. They will then … Read more

Can we create the e-mails within the application? Yes you can. Interspire Email Marketer uses the TinyMCE editor so that you can create full HTML emails quickly and easily. You are also able to load your emails directly from a file on your hard drive or even select a URL to grab the HTML from … Read more

Email Content FAQ: Recipients are seeing phrases like “MailScanner has detected a possible fraud attempt from…” This warning text is generated by MailScanner, a virus/spam/security filter that may be used by a number of your recipients. In an attempt to warn against possible “phising” attacks, it compares the link text to the actual link. For … Read more

Import subscriber hangs / call to undefined function mb_strtolower() Email Marketer requires the PHP extension ‘mbstring’ for the import contacts feature. If you do not have the extension most servers will generate the error message: call to undefined function mb_strtolower() You can enable the extension from your PHP configuration file (php.ini), but depending on your … Read more

What are the factors that affect email sending rates? There are many factors that affect the sending rates of Interspire Email Marketer. The most common are: The sending method Throttling The use of an ESP The email size The server specs The server load The MTA type The use of filtering software Sending Method Interspire … Read more

Subscribers FAQ: If we want contacts to have to ‘verify’ their email address before they are set to ‘active’ what do we need to do? If you want people to confirm their details, edit your subscription form and tick the ‘Require Confirmation’ checkbox. This will make Interspire Email Marketer send them an email with a … Read more

Unsubscribing from contact lists FAQ: How can I make the Unsubscribe shorter and cleaner? To make the unsubscribe link in Interspire Email Marketer shorter and look cleaner: Create your text (for example “Click here to unsubscribe”). Highlight it to create a link. Click the “Link” button in the WYSIWYG editor and put %%unsubscribelink%% as the URL. and … Read more

Email Campaigns FAQ: My images have a blue border when the email is sent. How can I remove it? If your images are appearing in your inbox with a blue border around them, follow these steps to remove the border: Login to your control panel and edit your email campaign Right click on the image … Read more