Frequently Asked Questions

Email Content FAQ: Recipients are seeing phrases like “MailScanner has detected a possible fraud attempt from…” This warning text is generated by MailScanner, a virus/spam/security filter that may be used by a number of your recipients. In an attempt to warn against possible "phising" attacks, it compares the link text to the actual link. For … Read more

Import subscriber hangs / call to undefined function mb_strtolower() Email Marketer requires the PHP extension ‘mbstring’ for the import contacts feature. If you do not have the extension most servers will generate the error message: call to undefined function mb_strtolower() You can enable the extension from your PHP configuration file (php.ini), but depending on your … Read more

Sending emails seems to take a long time with large lists. Can I reduce this? This usually occurs if you are using the "Popup" window method of sending emails, which usually takes about 1 second every 1 or 2 emails. For larger lists, you should use the ‘cron’ option, which can send out about 30,000 … Read more

Subscribers FAQ: If we want contacts to have to ‘verify’ their email address before they are set to ‘active’ what do we need to do? If you want people to confirm their details, edit your subscription form and tick the ‘Require Confirmation’ checkbox. This will make Interspire Email Marketer send them an email with a … Read more

Unsubscribing from contact lists FAQ: How can I make the Unsubscribe shorter and cleaner? To make the unsubscribe link in Interspire Email Marketer shorter and look cleaner: Create your text (for example “Click here to unsubscribe”). Highlight it to create a link. Click the “Link” button in the WYSIWYG editor and put %BASIC:UNSUBLINK% as the URL. and … Read more

Email Campaigns FAQ: My images have a blue border when the email is sent. How can I remove it? If your images are appearing in your inbox with a blue border around them, follow these steps to remove the border: Login to your control panel and edit your email campaign Right click on the image … Read more

General Users Information FAQ: How can I improve the performance of my Email Marketer installation? This guide is intended to assist users with increasing the performance of Email Marketer by optimizing server and application configurations. You should have experience with modifying server configurations already and must have access to do so on your server in … Read more

As of April 2018 a new website was launched for Interspire and the old Client Area system has been shut down. Please visit the following pages: Pricing Visit the pricing page to buy new Interspire Email Marketer licenses. Renewal Contact us to renew your existing Interspire Email Marketer support so you can continue to receive … Read more

If you are considering a SaaS or hosted cloud based email marketing service vs a self-hosted download solution for your business there are many aspects to consider: Cloud Email Marketing Service Self-Hosted/Download Interspire Email Marketer You pay every month you’re using the service, regardless of whether or not you send an email campaign. You’re also … Read more