Settings FAQ:

How do I enable the Private Label Settings?

If you cannot find the ‘Private Label’ tab in the settings section then it is most likely disabled. Follow these steps to enable it:

  1. Open /admin/com/language/default/whitelabel.php
  2. At the very bottom of the file set APPLICATION_SHOW_WHITELABEL_MENU to TRUE.

You may need to clear your browsers cache to see the change. If you still can’t see it then try emptying Email Marketer’s cache:

  1. Navigate to /admin/com/storage/template-cache/
  2. Delete ALL files

How can I change the timezone for one of my users?

You can change the timezone on a per user basis using the following steps.

  1. Click User Accounts from the top right navigation.
  2. Select Edit for the account you are looking to make a change on.
  3. Update the User Timezone field.
  4. Save

How do the hourly send limits work?

The ‘Max Hourly Rate’ in the Settings page is the maximum cap for all users. You can set lower maximum rates for individual users by editing their ‘Emails Per Hour’ setting in their User Settings page.

For example:

  • Set the ‘Max Hourly Rate’ in the settings page to 1000.
  • Then set one user to 500, one user to 1500 and one user leave blank.
  • The user with 500 will only be able to send at a rate of 500 per hour.
  • The user with 1500 will be capped at 1000 per hour as that is what is set by the ‘Max Hourly Rate’ in the settings page.
  • The user that doesn’t have a limit set for them will also be capped at 1000 for the same reason.

Note that your SMTP provider may impose their own limits. You can consult our Sending Rates & Limitations page for more details.

Does Interspire Email Marketer have a built-in SMTP server?

Interspire Email Marketer allows you to choose how emails are sent out: either using PHP’s built-in mail() function or by specifying an SMTP server. You can specify a different SMTP server for each user account, or you can specify one from the settings page that all accounts will use.

If you choose to use an SMTP server Interspire Email Marketer will use its own integrated email engine to send emails using minimal server resources.

How does the Max Hourly Rate (throttling) work in Interspire Email Marketer?

The Max Hourly Rate (email throttling) in Interspire Email Marketer lets you specify how many emails can be sent out per hour. This is useful if your ISP restricts the number of emails you can send out per hour.

Interspire Email Marketer spaces out the email sending so that the emails are sent over the period of time you specify, rather than sending them all out as quick as possible and then waiting for the time to pass.

If you set the Per hour’s limit to 1000 then Interspire Email Marketer will divide an hour up into 1000 and send each email out at that rate.

This means that if you are sending 2000 emails it will take 2 hours. If you are sending 500 emails it will take half an hour.

Does Interspire Email Marketer support email throttling? i.e. Can I limit the number of emails sent per hour?

Yes, Interspire Email Marketer allows you to set throttling limits so that only a set number of emails are sent per hour. This can be useful if your web host places restrictions on the number of emails you can send per hour.

Throttling settings are applied on a per user basis so to set the limit, access the ‘Users’ section in your control panel and modify the user that you’d like to set a throttling limit to. If you are the only user of Interspire Email Marketer, your default user would be the ‘Admin’ user.

Cannot use SMTP server or to send

Please check whether or not you satisfy the requirements for SMTP sending. Most of the time this is cause by your hosting not allowing outgoing traffic to port 25 (PHP is not able to communicate with your SMTP server). Most providers will only allow encrypted and authenticated SMTP communication on port 587 using TLS. IEM supports TLS. Please configure IEM appropriately.

What does Force Unsubscribe mean?

The ‘Force Unsubscribe Link’ option will add an unsubscribe link if there is not one present in the email. It adds the same link as when you click ‘Insert Unsubscribe Link’ underneath the editor. Only one unsubscribe link will be added.

If I have accounts already set up and then change the Max Hourly Rate in the main admin settings, will it take effect for all existing accounts or just new accounts that get created?

It will take effect on all accounts unless you have specifically set this up for your individual users.

Why does my time display wrong? I am adjusting the time in the settings page correctly?

The time setting is located in the user account settings page. This time should be set up for each individual user and set to the timezone that they themselves are located in. This will be the time that is displayed at the top right of each users page when they login.

As there are so many different variations of daylight savings around the world, sometimes it does not adjust the time settings for you. You will have to edit the user settings to set the time an hour forward or back.

How do I change my server time in the settings page?

We took out the option of allowing users to change this as it was causing many problems with the times being set wrong. If your users are located in different timezones to your server they can change this time in their user settings page.

To modify your server timezone in v6.1.x and subsequent versions you will need to edit the admin/includes/config.php file. Look for the line


and change the GMT to what timezone you are in (in GMT).