Updated

Trigger Statistics

Viewing Trigger Statistics

To view statistics about triggers, click Statistics in the navigation bar, then click Trigger statistics.

This screen shows an overview of triggers you have set up, and some basic statistics about each one. You can:

  • View a trigger’s detailed statistics. These include statistics about the number of contacts that have set off the trigger, the number of times a triggered email has been opened, or bounced, and the number of triggered emails that remain unopened.
  • Print a trigger’s statistics.
  • Delete a trigger’s statistics from Interspire Email Marketer. The statistics cannot be retrieved.

Viewing Trigger Statistics

Choose an actionSelect one or more triggers, select an option from the list and click Go to perform the selected action.
select boxes iconSelect a box belonging to a trigger before choosing an option from the Choose an action list.
Select the box at the top of the column to select all triggers.
NameThis displays the name of the trigger.
Triggered byThis displays information about the type of event that sets off the trigger.
- Predefined date displays if you selected Based on a specific date when you created the event trigger.
- Custom field displays if you selected Based on a contact’s date field when you created the event trigger.
- Link clicked displays if you selected Based on a link being clicked when you created the event trigger.
- Email campaign opened displays if you selected Based on a email campaign being opened when you created the event trigger.
WhenThis displays information about when the relevant action occurs.
- Immediately after displays if you selected On or On the date when you created the event trigger.
- [X] hours before displays if you selected Before [X] hours when you created the event trigger.

Note: Even if you selected [X] days or [X] weeks when you created the event trigger, the relevant number of hours displays.

- N/A displays if you selected an option other than those above when you created the event trigger.
Action- Click View to see detailed statistics about the trigger. See Viewing Detailed Trigger Statistics.

- Click Print to select the trigger statistics you want to print, view a preview of the printed document, and send the print job to your printer. See Printing Statistics.
- Click Delete to remove a trigger’s statistics from Interspire Email Marketer. The statistics cannot be retrieved.

Viewing Detailed Trigger Statistics

To view detailed statistics about a trigger, click Statistics in the navigation bar, then click Trigger statistics. Click a trigger’s View link.

Note: See Using the Detailed Statistics Screens for further information on these screens.

The Detailed trigger statistics screen displays at the Statistics snapshot tab.

The following table describes the tabs in this screen.

Detailed Trigger Statistics

Statistics snapshotUse this tab to see general information about the trigger, as well as the number of opened, unopened and bounced trigger emails.
Open statisticsUse this tab to see information about the number and percentage of opens for trigger emails.
Link statisticsUse this tab to see information about the number and percentage of links in trigger emails that were clicked by their recipients.
Bounce statisticsUse this tab to see information about the number and percentage of triggered emails that were sent but could not be delivered.
Unsubscribe statisticsUse this tab to see information about the number of contacts who have unsubscribed using a link trigger emails.
Forwarding statisticsUse this tab to see information about the number of contacts who have forwarded triggered emails to their friends.
Contact informationUse this tab to see information about the contacts to whom this triggered email has been sent.
Failed sendUse this tab to see information about the number and percentage of triggered emails that could not be sent.